CityClass Hotel Residence am Dom

4 Naomi P. - 4 months ago

The location was top. The staff friendly and helpful. The parking situation and price was good. The Price-performance ratios was very satisfying. I drop one star, because of few tiny hairs on the floor and loose silicone seal in the shower. Overall a good hotel I would book again.

5 Baptiste Marquise - 4 months ago

Fantastic hotel.
We stayed in a twin room.
The hotel is modern and nicely decorated, everything is very clean and the staff is friendly and professionnal.
The breakfast was very good and there was a lot of choice.
Overall, we had a pleasant stay.
Thank you to the whole team !

4 Yi Jin - 5 months ago

Location sehr gut. We stayed in a small room. But everything functions well. The bathroom left me very good impression. Toilet flush is strong. Toilet paper is of good quality.???????? The sink is deep enough to avoid water splash. The shower glass door is very "German engineering" . Hotel lobby public bathroom is very spacious and clean with sensor tap. The only annoying part is house keeping begins to knock door by door at 9:30am. And knock again at 10:30. I applaud for their deligence. But we need our sleep.

4 Joel Baxter - 3 months ago

Nice hotel right on the Altmarkt in Köln and only a 5-10 minute walk to the Köln Dom and Haupbahnhof. Includes a restaurant and bar, a breakfast buffet in the mornings is an additional charge. Room was clean and about standard for Europe in size. Location is hard to beat if you want to be "in the action". Most staff seemed to speak very good English. Small elevator for ease of luggage entry/exit. Housekeeping was a little aggressive on our last morning of our stay as they knocked on our door three separate times long before checkout.

5 Bülent - a month ago

Location is perfect. The staff at the reception were very helpful and friendly.
Rooms are clean, breakfast is so good.
Definitely recommended.

3 Alex Feldman - a month ago

We arrived at 11 pm, but our room had people in it when we walked in. The hotel gave away our room by mistake. My family had to wait in the 3rd floor hallway for 30 minutes while they figured out what happened and got us a new room, so check in took 45 minutes in total.

At 11:45 most nearby restaurants were closing. The best thing the staff could suggest was McDonald's at a train station. There are better options, but you have to figure those out on your own (Google maps helps).

The air conditioner had limits on temperature settings. 21 was the lowest option, and they have thick blankets so I got hot at night and woke up. Played around with the thermostat, changed it to English and removed the mimitation. The hotel staff should have made sure their AC temperature limits are removed prior to check in.

Not a great start to my first trip to Germany :(

5 Jennifer Lai - 8 months ago

Wow. Can’t say enough about this hotel and it’s team. Here are a few highlights:

1. Location. Truly can’t be beat. Probably best location where you get to see the Dom and be in the thick of the action from restaurants to bars.

2. Cleanliness. Wow, absolutely spotless. Super super clean and attention to detail. The rooms are updated, simple yet beats all expectation.

3. Staff. This front end team, especially the lead manager at the front desk is absolutely amazing. He remembers every group and their room #. They also upgraded us to a room that was mind blowing awesome.

Highly recommend this place if you are in Köln and want a great room in an even better location.