1 Redwanul Islam - 3 months ago
Awful service: it takes just one incompetent employee to ruin it.
My wife and I were staying nearby. On a sunny Saturday morning (9 July), we went to the cafe. The very first thing that I said to the seemingly nice lady in the counter was: "Sorry, I don't speak German", and she let us know we could just use English. We ordered two breakfast platters and one coffee with milk. I paid the bill straight away, and then, found two empty sits for us and sat down. The lady who took the order did not say a SINGLE WORD to inform us that there were just 2 empty tables and both were reserved. Had she informed us, we would not have bothered to eat there: the food, after all, turned out to be average, at best. It is only afterward when the persons with the reservation showed up a short while later that the situation got embarrassing for us. The lady requested us to LEAVE our sits, we complied instantaneously. I requested the lady to kindly speed up and give us our food as take-aways, and from her gesture it seemed like she understood. We thought as she could not give us a sitting space and FAILED to clearly inform at the time of ordering that there were no empty tables, she would show some consideration and give us the food qyickly in packets, so that we would not have to stand there longer looking like idiots. However, she was not sensitive enough to understand the situation and the young lad who was cooking looked like he had all day (and from the way he was cracking eggs, it looked like his very first was a summer job ever). As the lady did not bother to inform the cook that she messed up, and there was no table in the cafe for us, and hence, the food would need to be packed; the cook carried on plating our foods. All this made us wait even longer and the gross imcompetence of that lady did not stop at just embarrassing customers: she did not give the milk with the coffee, neither she instructed me where to fetch the milk from; although my order was "coffee with milk" NOT just filter coffee (which costs less than "coffee with milk" by the way). Then, she messed up the eggs while packing those as the cook did not put the food in packets, rather put the food on plates.
Now, two simple questions need asking: 1. where in your website does it say that one needs a reservation for a Saturday breakfast in a cafe like yours; and 2. are the emplyees generally this incompetent, or is it that they are selectively incompetent in their conduct toward non-German-speaking, brown individuals?
Shameful!!!
