Autohaus Jacob Fleischhauer GmbH & Co. KG - Köln Porz - VW, VW NFZ, Audi ŠKODA

4 Vishnu Menon - a week ago

Had a great experience purchasing our first car from this dealership. Our sales man was Mr. Rene Kubitzek. He was extremely professional while dealing with the entire matter. We couldn't drive our car the first time we visited the place, but Mr. Kubitzek made our car ready for us to drive in just a couple of days. The whole procedure went very smoothly. He answered all our doubts and questions really patiently and helped us through the whole thing. I highly recommend Mr. Kubitzek's service and will give him a 5 star rating.

The only issue we faced was that, when we visited the dealership first we were completely ignored by one of the employees who spoke to us rudely and kept us waiting outside for unknown reason. We thought this was really disrespectful and bad customer service. 1 star is deducted for that.

We were about to leave the place when Mr. Kubitzek invited us in and apologised for keeping us waiting. It would be great if the dealership was to address this issue and make sure that this doesn't happen to any other customers.

5 Bruno Bardić - 2 weeks ago

Special thanks to Mr. Rene Kubitzek. All informations that he gave me about car was exact and precise. I was a buyer from Croatia, and newer saw the car in person. He was willing to picture it and film it, and sent via wup. He made sure that car will be delivered to Croatia as promised. Well done, and keep up with excelent service.

5 Mayada Malky - 5 months ago

Nice and friendly

5 Marco GROSSE - 5 years ago

Top

5 Corinna Stark - a month ago

(Translated by Google) I have never received such good advice on buying a used car as I did from Mr. Kubitzek. He took care of every little detail on my wish list and did everything to make the purchase process as smooth and comfortable as possible for me. I'm simply super satisfied: With my new Golf and the support! Just great.

(Original)
Ich bin bei einem Gebrauchtwagenkauf noch nie so gut beraten worden, wie von Herrn Kubitzek. Er hat sich um jedes noch so kleine Detail auf meiner Wunschliste gekümmert und alles dafür getan, dass die Kaufabwicklung so reibungslos und für mich komfortabel wie möglich funktioniert hat. Ich bin einfach mega zufrieden: Mit meinem neuen Golf und der Betreuung! Einfach spitze.

5 Steve Nessen - 5 months ago

(Translated by Google) I received excellent care. Due to the current situation, the delivery of my Q4 by Audi has been delayed by several months. The dealership always kept me up to date, answered quickly and provided a replacement car

(Original)
Ich wurde hervorragend betreut. Aufgrund der aktuellen Situation hat sich die Lieferung meines Q4 durch Audi um mehrer Monate verzögert. Das Autohaus hat mich immer auf dem laufenden gehalten, schnell geantwortet und einen Ersatzwagen gestellt

1 Melisa Muratovic - 3 weeks ago

(Translated by Google) I'm not a fan of Fleischhauer anyway because something always has to go wrong, but what happened to me today is the last!

1. Having Mr. Jung as a service advisor is definitely a big mistake. Customer care is not very important. Asking stupid questions let alone questioning something just because I'm a woman is very rude.

2. My car was handed in for inspection and the front wiper blades were also replaced. I was shocked to find that my windscreen was scratched from the middle to the side (wiping direction)!
I then informed Mr. Jung about it. The first statement this man makes is: "It wasn't us". In addition, the service manager was called in, who, by the way, is just as incompetent.
I had to explain to the gentlemen how windshield wipers work, that there is no service position for a Passat and that no damage to the windshield was noted when the vehicle was handed over! Allowing the customer to bear the costs just so that the gentlemen shine is just antisocial! Unfortunately, I will have to take legal action.

(Original)
Ich bin ja sowieso kein Fan von Fleischhauer weil jedes Mal etwas schief laufen muss, aber was mir heute passiert ist, ist das letzte!

1. Einen Herr Jung als Serviceberater ist definitiv ein großer Fehler. Kundenbetreuung wird nicht ganz groß geschrieben. Dumme Frage stellen geschweige denn etwas in Frage zu stellen nur weil ich eine Frau bin ist sehr unhöflich.

2. Mein Auto wurde zur Inspektion abgegeben, zusätzlich wurden die Wischblätter vorne ausgetauscht. Erschreckend stellte ich fest das meine Frontscheibe von der Mitte an bis zur Seite( Wischrichtung) zerkratzt war!
Darauf hin habe ich Herr Jung davon informiert. Die erste Aussage, die dieser Mann von sich gibt ist:,, wir waren das nicht“. Zusätzlich wurde der Serviceleiter mit dazu gerufen, der übrigens genau so unfähig ist.
Ich musste den Herrschaften erklären wie Scheibenwischer funktionieren, dass es keine Servicestellung bei einem Passat gibt und das bei der Übergabe des Fahrzeuges kein Schaden an der Windschutzscheibe vermerkt wurden ist! Den Kunden auf den Kosten sitzen zulassen, nur damit die Herrschaften glänzen, ist einfach nur Asozial! Leider Gottes werde ich rechtliche Schritte einleiten müssen.