1 Lissie Stevens - 2 weeks ago
We booked 2 family rooms for 4 adults and 2 children. On arrival we were presented with 2 twin rooms, just 4 beds we asked where the children were supposed to sleep and they said in the bed with us!! They said we would need to pay for an extra room if we wanted the children to have their own beds. Unbelievable. We had to provide our own airbed for the kids to sleep on as the lady on duty wasn't prepared to do anything. Also there was no bike parking, which wasn't as advertised. We weren't offered a refund to go elsewhere, seriously disappointed