Bai Kaprao Thai Restaurant Bremen

5 Chhandosee Bhattacharya - 3 months ago

The food was amazing, best thai food I had till date. We ordered Frühlingsrolle and Grün Thai curry. Great service u0026 ambience. Highly recommend for authentic Thai food.

3 Tenzin Yeshi - 11 months ago

I am reviewing this from their Restuarant now and we just finished our nice meal (you can see the pic below). The food was really nice and we did enjoyed it. However, what we didn’t like was how they treated the customer. For instance, we are vegetarian and we ordered a soup which has a shrimp inside. She said that she can do any food we want without meat inside. But she didn’t removed the shrimps inside the soup. Once we realized, we told them and her attitude towards us was not nice. I honestly enjoyed the food but she kinda spoiled my night with her impolite gesture.

I mean, anyone can make a mistake but at least be nice especially when you talk to the customer. We never wanted our money back or something, we just told what we felt. The least thing one can do is be nice to the customer, I hope they treat customer well next time. Thank you again :)

23.11.2021 (Responding to the comment from the restaurant):

Thank you so much for taking the time and responding to the customer review; I appreciate it.

I truly wanted to express how we felt while dining at your restaurant, and that's exactly what I did. I did appreciate the quality of the food you provided (and even gave 3 stars for it), but it appears you entirely ignored that aspect and instead emphasized solely on our critic (which is fine, but it just goes to show how your restaurant views customer feedbacks). More specifically, you are now attempting to defend rather than de-escalate the situation. Reading your response made me feel exactly the same way I felt in your restaurant the other day.

Furthermore, perhaps I am mistaken, but it appears that you are now accepting that you were rude to us because our behavior was inappropriate. I honestly cannot judge and pinpoint who is to blame in this situation, but I am certain that those who read this review will undoubtedly have their say in this regard. I have nothing to add if this is your restaurant's policy for responding to customer feedback (I really don't like the part at the end where you sarcastically wrote the same thing I wrote on the above feedback. Is this really how you want to treat your customer feedback?). Please be mindful before you respond to your customer reviews next time. Anyhow, I wish you the best.

5 nguyen truc - 3 years ago

I rarely give 5 stars but this restaurant is worth it. I really like the staff/owner. She is great and kind to answer and show pictures of food because we don't know German. Tasty !

4 douma jiva - 7 months ago

No matter where you are, Thai food is always the best choice.

5 Zaihan Ahmad - 3 years ago

This place offers authentic Thai dining experience with a relatively affordable price. Very cozy. Fast service. Delicious freshly cooked dishes. I recommend ????????

5 Boyuan - 3 years ago

Amazing food and friendly service. Served by real Thai people, original taste of Thailand, highly recommended.

5 KTK TKT - 2 years ago

Very authentic Thai food, very friendly service. Kapunka! Highly recommended????????