Central Galerie Hotel | Am Beethovenhaus

2 Joshua Fahey - 3 years ago

The hotel is not worthy of its 3-Star rating. While the staff are exceptionally friendly/helpful, and the central location fantastic, the overall quality is poor.

Our first room was abysmal. Bed was very old, stained, and burnt by cigarettes. The bed cover was no better, looked about 30 years old and stained. Both matresses were sunken in the middle. More stains on the faux-leather sofa and carpet. A very strong chemical fragrance coming from the bathroom freshener permeated the entire room, and hadn't cleared even after having the windows open for several hours. Bathroom itself was also quite old with tarnished fittings and a shower that didn't drain properly.

We requested that we be moved to a more modern room, and the staff happily obliged. That room was far more comfortable and clean with newer beds and furniture. The bathroom was also a lot better, but the ventilation fan was broken. I was ready to leave a 3-Star ("it's okay") rating here on Google, but on our last night the hot water system broke, leaving only ice cold water to shower with after a full day of hiking through the countryside, so I've decided to give 2-Stars ("disliked it").

I'm thankful for the wonderful staff, but it's with regret that I can't recommend this hotel.

Pros:
+ Very accommodating staff
+ Fantastic location
+ Decent WiFi/W-LAN
+ Free breakfast

Cons:
- Some rooms are very old and dirty
- Lots of very steep stairs
- Can be very noisy late at night with drunk party-goers walking through the city

4 Dez Beatty - 3 years ago

We had 2 nights here in Feb 2019.. Friendly staff, Great Breakfasts, and great value for money!! Would use again without hesitation. It's not 'The Ritz'...But it's definitely not 'The Shitz' either!! Great Location, and great VFM!!!

2 Meerim Omurbekova - 5 years ago

Location is perfect. Personnel is nice. Hotel needs renovation for sure. I was very surprised in negative side when came to my room. Very old furniture, washing cabin was broken. Corridor and stairs area was dirty and urgently need renovation.

3 Dominic Pearson - 3 years ago

Basic rooms in need of refurbishment. Had a poor night of sleep on a rock hard bed, and the place smells oddly of leaking gas. Staff were friendly though, and the location is good. Priced too highly for what it is. Lots of potential, but sadly I would not stay again.

1 Simon H - 2 years ago

Positive: Staff very friendly... but that's about it

Negative: Overpriced, interior is only replaced if it is falling apart, breakfast consists of spreads in tiny plastic containers (why's this still a thing in todays day-and-age?), you can hear every word from next door rooms...

4 Lucie - 4 years ago

The hotel is right in the center of the city, not far from the tram, the marketplace and the university. The room is comfortable, breakfast is available from 9 to 11am, coffee all day long and tea in the room. WiFi is available, as well as television and telephone.

4 Kent Brukstuen - 4 years ago

Kind and professional staff. A good bed, the hotel gives you a standard international breakfast. I did indeed like it here!