Vienna House Andel’s Berlin

3 Cristina Twigg - 2 months ago

This hotel was mostly good, but was lacking in a few items that led to a 3-star rating.
The good: The location is great, close to plenty of public transportation so it's easy to get around. The hotel itself is really beautiful, with a trendy lobby, plenty of comfy seats to hang out in, and with really modern bedrooms that had great nightstands with plenty of plugs available for use. The bathroom has a separate wash closet for the toilet, which is SO good when traveling as a couple. Everything was clean and tidy. When you did interact with staff they were friendly enough.
The bad: Though the hotel boasts having AC, that could not be further from the truth. All rooms have a thermostat with a screen allowing you to choose a temperature, but that seems to be only an illusion. When we reported the issue to the front desk in the morning, we were told it would be addressed. At the end of the day nothing had been done and so they kindly put us in a different room. Alas, the same exact problem was in this room too, and they hadn't set the room up completely, so the second room didn't have enough towels, and had no soap or shampoo, etc. We would have opened the window, but the room overlooked the tram tracks, which were loud enough with windows shut. Finally, it was impossible to get anybody to answer the front desk phone, so if you needed anything, the only way to talk to someone was to wait in line at the reception. Very frustrating.

5 Claudia Diaz - a month ago

We had a great experience @Viena House Hotel. The staff was kind and friendly, the hotel is nice. The room was big and had everything one needs to be comfortable. The breakfast is very tasty and vast, it has many options.

We also highly appreciated that we were allowed to have an early check-in, since our train arrived very early to Berlin. This allowed us to take a rest before discovering the city.

The hotel is about 25 min from the train station but it is well connected to public transport. It has literally a tram station and a S (like a regional train) station just in front and it is well surrounded by restaurants and all kind of stores.

The only aspect we had was with the water, at the moment to take a shower, the water was changing all the time from cold to burning hot. We indicated this when we did the check-out and we were told that they were going to check the room. We didn't deem necessary to complain while we were in the room.

We would definitely recommend this hotel. It also offers a great value for your money.

5 Carlo Berardi - 6 months ago

I have stayed at this hotel many times in recent years, the last for 3 nights from 12 to 15 February 2022 and confirm my excellent opinion. Very nice and modern. The room that was assigned to me (located at the highest floor as requested) was extremely spacious and very well cared as well as having a beautiful view from above. Free WiFi was perfect both in the common area that in the room. Excellent and plentiful breakfast. Friendly staff. Another positive note is the beautiful spa with Sauna, Turkish Bath, and relaxation area.

3 Alexander Petersen (DK) - a month ago

Overall the rooms were okay, the climate was good. The breakfast was good, with a variety of options available.
The receptions friendliness was not good, not forthcoming and not very helpful at all. When the queue during the checkin was the longest, half the staff was busy chatting and having fun, rather than getting people checked-in, it also seemed like too much to ask for anything.This included the hotel manager himself, rather keeping people from doing their work. I would expect him to care about guests best interests, not his own.
I would have appreciated and expected a bit more service. Reception/service wise this was a 3/10. For a 4 star superior hotel in a location on the edge of the center, this needs to improve.
On top of that most other attractions of the hotels were not open and closed for renovation, which did not help to improve the experience.
If you are going to Berlin to see the city and enjoy a stay at a hotel, then I would recommend to move closer to the center where you can easily find better hotels for the same price. I gave the overall score a 3, although I would put it at 2.5.

4 Fiona Morrison - 3 months ago

Room was lovely, hotel very nice (breakfast high quality, lots of selection). High standard overall. Staff however seemed not to be able to work the system at check in and whenever calling the hotel one would be on hold for at least 20 minutes (called twice). Check in took 30 minutes due to check in taking 15minutes for each guest and a queue forming.

4 Chris Everson - 2 months ago

Nice hotel, good location. There is a tram and train station opposite
Rooms are spacious and well equipped, only downside for me was, there is a long walk from the elevators to the rooms.
Breakfast is very expensive at £16 per day also drinks on the roof bar we're over priced but the views are spectacular

4 Phil Leventhal - 4 months ago

The hotel is good, but overall quality has decreased noticeably since 8 years ago. A main issue is that the hotel is too warm--turning the heat down a bit could probably save a lot of money. Overall quality of cooking has also gone down due to the use of frozen and packaged ingredients. (Perhaps savings from turning the heat down could be used to purchase better ingredients used in the cooking!) Customer service was generally excellent, but technical service during our conference was frequently insufficient--we asked several times for technical support but did not receive any. Some minor repair issues have appeared throughout the hotel in the last 8 years and should be addressed. Perhaps covid and a change in management had an impact. Nonetheless, I like the hotel for our conference, and it was convenient to get to by public transport.