Trinity Music GmbH

1 Ann Holmes - 3 weeks ago

Absolutely horrendous customer service. I purchased tickets for a concert that never happened over 18 months ago, and was told I would receive a refund in January 2022. Fast forward to mid-September and I am still yet to receive the refund.

I have now emailed the company 8+ times, starting in July, to try to understand where my money is and when it will be refunded. I have only received correspondence twice asking questions about my voucher, then ignored for weeks following. Follow ups to emails and new email threads alike have been ignored. Absolutely no information has been given to me as to when I will receive a refund.

I understand that times have been tough for the music industry, but continually ignoring customers only makes matters worse. I should not be having to chase money I was promised nine months ago. This has been some of the worst customer support I've ever experienced, and judging by the reviews here I am not the only one in this situation right now.

1 Anastasiia Oleksenko - 5 months ago

Trinity Music steals money for canceled concerts. I have been waiting for a refund since January 1, 2022 and since March 16 the admins have stopped responding.

5 Corbett Santana Videographer - 5 months ago

Over 1000 show per year!

4 Michael Paul - a year ago

thanks for the help. Best of luck

5 J. G. - a year ago

Top!!

5 olivia b - 4 months ago

(Translated by Google) I can report very good experiences. A concert ticket was lost and the organizer Trinity sent me a confirmation of admission at short notice. The whole thing went very quickly and without complications, so that the concert could still be attended. I experienced very good and friendly service, first by phone and then by email. Thank you Dana...!

(Original)
Ich kann von sehr guten Erfahrungen berichten. Ein Konzertticket ging verloren und beim Veranstalter Trinity wurde mir dafür kurzfristig eine Einlassbestätigung erstellt. Das ganze ging sehr schnell und komplikationslos, so dass das Konzert doch noch besucht werden konnte. Ich habe einen sehr guten und freundlichen Service erfahren, erst telefonisch dann per Mail. Vielen Dank Dana ...!

5 Hannibal S. Schweigen - 3 months ago

(Translated by Google) I have to admit that I had to contact the lovely team at Trinity Music due to a problem.

Actually, the problem wasn't really yours, or it was a chain of unfortunate circumstances, which is why my concert experience wasn't as pleasant as I thought. (The band I wanted to hear and see just suddenly didn't play.)

Let's make it short: So I contacted the support and although I didn't have much hope at first, they patiently listened to my problem and found a really great solution (compensation) for me.

Thanks Trinity, thanks Dana, that's customer service! ????

(Original)
Ich muss zugeben, dass ich mich aufgrund eines Problems an das nette Team von Trinity Music wenden musste.

Eigentlich lag das Problem nicht so wirklich bei Ihnen, bzw. war es eine Verkettung unglücklicher Umstände, weshalb mein Konzerterlebnis nicht so erfreulich war wie gedacht. (Die Band die ich hören und sehen wollte, spielte plötzlich einfach nicht.)

Machen wir es kurz: Ich habe mich also an den Support gewandt und obwohl ich zunächst wenig Hoffnung hatte, hat man sich mein Problem geduldig angehört und eine wirklich super Lösung (Entschädigung) für mich gefunden.

Danke Trinity, danke Dana, das ist Kundenservice! ????