Titanic Chausse Berlin

5 kathrin de silva - a month ago

Very clean. Very comfy beds with many pillows and big blankets. Great spa, pool, sauna and Turkish Bath. Helpful service. Stayed here over Xmas visiting friends. Had a great time relaxing and recharging. Good memories to the stay. Thank you ????

1 Lucía Sapelli - 4 weeks ago

We wanted a couple of days of relax and disconnection and we had the opposite. From the moment we arrived, the worst was predicted: the two men working at reception were very unfriendly and very arrogant. We had contracted a pack of room, spa and welcome drinks. We were not even welcomed and they didn’t offer us any drinks. They also didn’t explain anything about the spa to us, although I tried to obtain information, they made us feel that we were bothering them. After leaving our stuff in the room we went to the spa where we realized that they should have left the bathrobes and slippers in the room to be able to enter there. Of course they didn't and we had to go back to the room to have it brought to us. So far so relaxing, right?

The best comes now: when checking in they made me pay in advance in cash (the dataphone didn’t work) and when checking out this payment didn’t appear on the system. We had to wait until they checked the cameras. All very unfortunate.

It’s not about the money you pay or the stars that a hotel has, but about the kindness of its workers and education.
All this is conspicuous by its absence in Titanic Chausse Hotel.

1 Krista - 4 months ago

I was looking forward to this stay due to the good reviews.
Overall the experience has been poor. The room was unclean, cup stains were on the counter tops, there was no tea or coffee stocked in the room. When we first asked reception for tea and coffee they told us to go down to collect it ourselves. The next day tea and coffee was again not stocked again by housekeeping. Minibar was also not stocked.
When we went to book the pool we were told to go back to the room and dress in to the robes provided by the hotel. No robes were stocked in the room at all, we didn't even know they were available. Who knows what else we have missed out on. When we attempted to complain to the reception we were just dismissed.
Constantly having to ask for basic amenities, reception staff very unhelpful.
I'm very disappointed by this hotel and I have not even left yet, I look forward to not staying here tomorrow.

2 Malgorzata Nowotna - 4 months ago

This hotel i definitely not for families. Hotel with SPA were you have to pay for using the pool. Moreover you can use it with children only between 10-12 and 15-17. We were also wrongly informed by one employee about those due to his languages problem (till missed with from). Tidy, good breakfast and great Italian restaurant on ground Floor.

4 Fredrik Lund - 2 weeks ago

Nice and modern hotel with AC. Soft beds. Very good breakfast with a great selection. The hotel is just next to a U-bahn underground station. Walking distance to tourists attractions is about 20 minutes. €14 pp extra charge to use the spa area and swimming pool. The water in the pool is quite cold. Maybe saving on electricity? For me it was not worth it due to the cold water.

1 C Hoogeveen - 3 months ago

The rooms are nice and neat. But they leave the mini bar empty with the message you can order via roomservice. No one answers the phone also not from the front desk. A very nice girl from housekeeping told me that happens more often. I was called back by someone that said I could pick up my Coca Cola myself downstairs and he just hang up.

4 Amit Vaidya - a month ago

Small rooms as compared to the other hotel rooms in Berlin. The bathrooms are unusually big. Clean rooms as expected. The train station is right in front of the hotel. The breakfast was standard. The section serving fresh eggs and pancake was the highlight.