SIXT Auto- und Transportervermietung Berlin Mitte/Potsdamer Platz

2 Hai S. Ha - a month ago

In the past I have quite good feeling and comfortable with the renting service at this location. And I did renting a lot at this location because it's near my home. The staff was quite nice and professional. But today the checkin service gave me bad experience. The bad attitude of one male staff when I did not buy full insurance coverage make me feel uncomfortable. The way he looked at me at the time made me feel like i'm very cheap.
But nevertheless, the car that I received is good. I have never been disappointed with the cars from Sixt.

5 Mircea Ionescu - 2 months ago

The best experience I could have asked for when renting a car for the first time.
Very professional, efficient and friendly employees, hence a great experience at the counter. I was provided with every information I needed to know, therefore both the vehicle pick-up and return (return outside of opening hours actually) have been very straightforward.
The price is also good for the quality of service that I have recieved.
I am definetly going with Sixt again the next time I need to rent a car, and I would recommend Sixt to anyone, especially someone who is renting for the first time or doesn't have much renting experience.

1 Tobias Albig - 2 weeks ago

I had a very bad experience with the staff at this branch. They didn't want to rent a car to me because of my American drivers license. They claimed I needed a German drivers license to rent a car from them even though I'm allowed to drive in Germany with my American drivers license as a tourist and have done so many times. They wasted a lot of my vacation time discussing their made up issues and finding a different rental. I'll never visit this location again and avoid SIXT in the future.
If you have a non German drivers license and don't want to waste your time and mental energy, avoid this place!!!

2 Martin Kühn - 3 months ago

Three stars for the car which was okay (but not the one I asked for and not the one that was shown to me). 0 stars for service. Here’s why…

First thing which was understandable but annoying: my wife had to pick up the car in my place since my credit card wasn’t accepted. I didn’t know my PIN number which was required. However, I would have been able to pay the caution by smartphone, cash, bank transaction or my wife’s credit card. None of it was possible.
She showed up later , got a different car (not the one your employees showed to me when I was in the office) and -this is the worst part - your company sold her an unnecessary insurance which I had already rejected when I was there before her. We had booked an insurance (Vollkasko) online via booking.com which your employees weren’t aware of so we ended up paying additional 22€ per day which was completely unnecessary. In addition we had to pay around 50€ extra for the additional driver. All of this wouldn’t have happened if your company was able to accept other payment methods. Also I tried to find the phone number of the office in Leipziger Str to complain about that the same day which was impossible.

We lost about three hours of our time and around 90€ For four days of rental due to these annoying regulations since our home is not exactly around the corner of the pick up station. In addition, my wife couldn’t leave the parking Garagentor at least another 15 minutes since the gate was closed and no one noticed it and let her out.

It was incredibly stressful to me and my wife and a really bad start of our short holiday with our two children.

1 Christian Harting - 2 months ago

biggest scam ever. Also worst customer experience I’ve ever had. Got charged 3 times payment for just one car. Even after contacting the manager, the hotline and the woman at the counter. Nobody was able to help. Even after 3 days still no payment back. Never ever ever ever ever ever ever ever ever ever again.

1 A M A - 2 months ago

We wrote a previous comment"for wrong branch by mistake " but the email is the same as I saw in the comments

While waiting for a response to our case. We contacted customer service and SIXT's account on Instagram.. Unfortunately, we did not get a satisfactory response.
We were answered by the previous branch with the e-mail "same as the email provided in the comments below ". we send full details more than a week ago and we did not receive any response..(I have screenshot)

Therefore, I will write our full experience.
....
We have a reservation through the RENTELCARS website. So we went to this branch to receive the car and spoke with the branch manager and he was very cooperative.. He told us that the system is down (please go back to the store’s cameras on April 30 and check what I mentioned here) and in order not to delay us, he will need to make a new reservation with a new amount, and he promised that everything will be returned! We asked him for a paper to prove what he says, and he replied, The system is completely broken and he cannot print any paper, and there is no need to worry. We can enjoy our trip and trust SIXT.. We trusted the branch as we are dealing with a INTERNATIONAL company with a GOOD REPUTATION ... until the unexpected happened.

The amount they promised to return was withdrawn!

Emails series began by the end of May! We are now at the beginning of July..just imagine the amount of time wasted in these correspondences!

We sent to customer service all the documents of the previous reservation from Rental cars and the next reservation that was made in this branch at the end of May for inquiries and we were answered 6 days ago by requesting documents that are basically there!

We were answered by the previous branch via Google Map that we need to send the documents to the email that we were provided with... We sent and did not receive a response from them..

We communicated on Instagram and were requested to re-communicate with customer service!

Bad experience... Two amounts were taken from the same company (the last amount is higher than the first) for the same period for the same customer... We were not contacted from the branch as they mentioned here.

Up to 6 Aug . No update No money coming back . Is this how Sixt deals with the their customers?

1 Jane Dmtrv - 2 months ago

Don’t recommend! Do not return the deposit for a very long time! The support service promises to return, but nothing happens. When we call again, they say that there is no information in the system.

UPD: I also want to say that responses to reviews here are a formality. No one is going to respond to your emails.