Hotel NH Collection Berlin Mitte am Checkpoint Charlie

5 Joanna Spicer Marvin - 2 months ago

Everything about this hotel was fantastic. Location, restaurant, breakfast all perfect. The rooms were clean the bathroom was spacious the water pressure in the shower of course very important was perfect. But I can’t go without saying how wonderful the staff was specifically Filip! He could not be more attentive. He was funny he was charming and helpful. Thank you so much Filip! You were wonderful!
Joanna Boston, USA.

4 Sonia Hendrix - a month ago

This is a good hotel for the price. If you’re a budget seeker and want a nice room, the rooms certainly are that. They get great light and have everything you need (hair dryer, desk, comfy pillows). The front desk staff was also so kind and helpful- always. And the restaurant staff were really great, too! ???? My only caution is to be aware there are more than (1) NH Collection hotels in Berlin. This impacted me twice as I was making my way around the city????????, once when I was in a serious rush, and I almost missed my train because of it. ???????? Lastly, a word to the wise, DO NOT let the hotel staff put the “Check-In” sticker on your luggage. I did this and now there’s nasty sticker residue on my expensive suitcases — worst of all — my laptop, as I needed to take my backpack with me, so just handed them the computer, and now I have sticker residue that won’t come off easily.

3 Niek Bakermans - 2 months ago

Nice hotel with a great location. Staff is friendly and accommodating. But beware the beds are EXTREMELY hard.. After requesting a room with a softer bed the reception told us they were not available. They did put an extra duvet under the bed linnen to try to make it softer. Price/quality is not great for a NH Collection hotel..

3 Wang Valentina - 3 weeks ago

NH is always a guarantee of quality and service. In this case the service was perfect but the structure is a bit old. Some renovation was needed in our room especially the bathroom where some amnesties were rusty. Location is good if you visit for business, for leisure probably a better location can be found.

1 Shahar Geva - 4 months ago

The team of the reception are very rude , not polite u0026 aggressive to the guests. Any request such for ex for cleaning the room that was dirty or asking for invoices is being ignored by the reception team who even shout over the guests " for not disturbing them" and to send email with the complaint. They even refuse to identify them self by names when asking for it in aim to contact the management ) ן- which is not common for employees of an international hotels network who suppose to keep on basic standards of hospitality.
The hotel is much more expensive then others in the area but the service and the rooms are far from being a 4-stars hotel and far from the good service offered in some other NH hotels i visited in Europe.
It has a feeling of an old 3-stars hotel. Not recommended at all - rooms are not clean enough, only 2 lifts are working and need to wait long , and again the reception team is horrible .
When asking to talk to some manager - the reception team become more aggressive and rude towards the guests and " blame " the guests " for disturbing them " .. For less money and much better ambient I would recommend the Motel One Check Point Charlie - you will pay almost 40% less and the quality of the hotel and hospitality service is much better ( at the same location )

5 Tom Austin - 2 months ago

From the moment we were met by the fantastic Sanya our stay was impeccable. The hotel is extremely clean and modern. Our room was very large considering it was the most basic and well socked with towels and everything else you need (hand wash, shampoo, conditioner and body wash). The breakfast is very varied and attention to detail on the buffet is great (cleaning up mess and restocking). It is in an excellent central location with the windows doing a good job of blocking out external noise. It offers such great value for money and with staff as excellent as Sanya I don't know why you would want or need to stay anywhere else in Berlin.

4 Cameron McMahon - a month ago

Stayed in the Hotel from Thursday to Sunday with another family member. The rooms were all pristine and the hotel itself is extremely well located, no more than 15 minutes from Checkpoint Charlie, Mall of Berlin and various other attractions and museums.

If I went to Berlin again I would stay here.

We hadn't ordered the Breakfast alongside our room and was a bit taken aback when she said it would be €24 each for breakfast. We explored and found local alternatives instead at a fraction of the price.