Sheraton Berlin Grand Hotel Esplanade

5 Ranny Haiby - 3 months ago

Had a pleasant stay. Modern and well maintained facility. Staff are efficient. Location is not bad. Some restaurants and bars at walking distance, and nearby train station to easily get to the rest of the city.

1 Yahya Y - a month ago

Super depressing hotel. Rooms very old. Room carpet is black from dirt. No room amenities. Small shampoo bottles never replaced.. Room service not even 1 star hotel.
Room cleaners open the door and walk in without knocking even if you are sleeping. Lots of hair on my bed which was disgusting and no answer from reception or house keeping after tons of calls.. had a shirt in my bag and after cleaning the room my shirt was out of the bag and on the floor for some reason.. I have no clue how this thing is star rated let alone 5 starts. Way cheaper 3 4 star hotels with better service and better location. Never again. Not this sheraton not any sheraton.

5 Allan Dembry - 2 months ago

Excellent hotel. Staff were very friendly. Hotel (and room) was spotless throughout. Very pleasant food and a perfect location for my trip.

3 Scott Eriksson - 3 months ago

The room was fine and the location was good, but two of the 3 days I was there I didn’t get room cleaning because it was late in the day when cleaning came. The lounge is open til 11PM but when I went down at 1030pm they said the kitchen was closed. These are basic things that should not be a problem at a hotel like this. It’s why you pay the price.

1 Sandra Główczewska - 2 weeks ago

Arrogant receptionist. We arrived around 2pm and politely asked the guy at the reception if we can check in, his answer was if you are lucky you can check in after 3pm. When I said what does it mean if you are lucky, he continue to say he has a lot of work so If we are lucky we can check in after 3pm (the audacity) My friend was asking if we can leave bags instead of answering he turned his head to other people and invited them to reception. Someone should teach this guy manners, people like that should not work in customer service, moreover we were 3 people in the room. Reservation was made 2 weeks in advance with note that we need extra bed. I had to call reception 2 times to remind them to bring extra bed and 3 rd set of towels. They brought it after 4 hours after we checked in. The bathroom was very dirty!!! If you value the high quality service definitely would not recommend this hotel although you want to experience luck of manners and bad quality customer service.

4 Abilash Reddy - 2 months ago

Consistency of Sheraton luxury across the globe is what I love .! Nice location.. walkable distance to the local attractions.. nice bar and restaurant , importantly.. on-site parking too

5 Farhan - 3 months ago

Comfortable rooms, excellent breakfast, good gym however the pool isn’t working. Close to Central Park. Movie theatre is at a walking distance. Hospitable staff!