Paulig Eye & Health

1 Sergei Kalachev - a year ago

The staff is friendly and polite, doctors and assistants are also polite, but I suspect it’s because they want you to buy into their lies.
I had a laser surgery made in my home country and after two years my vision started deteriorate. Only right eye. I couldn’t go back to my country because of corona and decided to get help in Berlin (It’s Europe after all, Germany, good medicine, advanced technologies and so on). I brought a health certificate and different documents with my health history translated to German. So, nobody really went through them. They gave me eye drops to dilate the pupil, checked my vision on some kind of machine. Then the guy looked into the eye with light and then complete nonsense... He said I have myopia and hyperopia and I am not allowed to drive and he said I might have glaucoma and need to do their costly analysis. God knows how many times I visited eye doctors in different places - none of them ever noticed anything related to glaucoma, no one in my family has ever had it. And hyperopia??? I see perfectly fine things in front of me. So, he said I need to do a bunch of analysis with total cost of ~170 euro.
I had to go back to my country in the end, visited just regular clinic. Paid 11 euro for doctors appointment, they found out my eye has grown a bit (based on my health certificate and documents that I had) that’s why only right eye deteriorates (myopia is basically it, eye grows vision deteriorates). No glaucoma (pressure in the eye is normal), no hyperopia of course. All was well explained. That’s a shame, Paulig clinic not only does not help people, it hurts people by lying and telling nonsense. What if I didn’t know what myopia hyperopia glaucoma is? And just trusted the clinic? God knows. I would NOT recommend going here. Oh, and of course the clinic will answer my comment (most probably in German) saying that it is a complete lie and I am an idiot that got everything wrong ????

1 Lu Su - a year ago

The reception were really nice, explained every details to me, as well as the doctor, let me feel relax and comfortable.
PS: The decoration is different from other clinic, more artistic.

But when I used the eye drops prescribed by my doctor for ten days, my eye symptoms got even worse.
I made a new appointment with the same male doctor who told me that it was normal for my symptoms to worsen because the eye drops had antibiotics that made my eyes more sensitive.
I asked at least twice if it was allergy related, and the doctor said to keep using the other spray and ointment, and if it was still bad for fifteen days to try the allergy eye drops again.
This was unacceptable to me, I then went to another hospital with the same machine, the doctor took a look at the allergy and told me that the eye drops with antibiotics I was using were not right for my symptoms, I used the eye drops prescribed by another doctor and after only one day the symptoms had already started to get better.

This treatment was really a very bad experience.

1 Anil Uckunkaya - a year ago

Typical commercial place, barely an eye clinic, more like a beauty saloon. The doctor only checked my eyes for 2 minutes, refused to speak English, I could barely understand what the problem was. Also they were trying hard to sell their own products, an eye spray for 25 EUR. Very bad experience overall.

1 Alejandro Sáez - 4 years ago

I can only confirm previous comments and evaluations. Very unprofessional in general. The waiting time is always above 1 hour, no matter if you scheduled the appointment 1, 2 or 3 months in advance. If you complain about it –and I did several times–, they just say: “well, one or two hours is normal”. This alone gives a very clear idea about how this clinic is managed.

Apart from that, the diagnosis is really poor and inaccurate in my opinion. I'm afraid I am another case of a “potential glaucoma”, which seems to be pretty common for what I’ve seen in other comments. Don’t try to get more information about it. You won’t get any clear answers, but they will ask you for +150€ for a laser treatment, 100€ for pills, extra costs for additional tests... just a rip off.
Never again.

1 S Q - 3 years ago

Horrible experience! After waiting an hour even I had an appointment fixed they refused to give me a prescription if I won’t pay for the additional glaucoma checking. Scammers. The appointment itself took like 10 minutes. Don’t go there, all negatives reviews are true! Weirdly enough most of the positive comments are given by accounts with a single review!

4 Artur Brynka - 4 years ago

I have moderate positive experience with this clinic. On positive side, staff and doctors speaks English, and waiting time was somehow okay (approx. 20 mins). On bad side, I have strong feeling that clinic aims for profit at first place (or I just don't understand specifics of Augenarzt, like why they need 2 appointments to write recipe for glasses), which really demotivates.

1 bar hoshen - a year ago

tl;dr - They tried (and actually failed!) to book me an appointment for 9am when the doctor starts working at 10am that day without telling me.(and there are more appointments at 9am that day)

I feel lucky for not actually reaching the point of successfully booking an appointment with them.
Called to book an appointment, was offered a specific time and i told them that i will send them an email within 10 minutes saying if i will be able to come to that appointment or not.
sent them an email with a positive response.
3 days before the appointment i noticed they didn't actually reply my email.
I called to check and they actually made a mistake and didn't write my appointment even though they saw the email.
While the rep tried apologizing and explaining the mistake, he mentioned that in that day the doctor comes only an hour after the time of my appointment. He also mentioned that there are tons of appointments for that morning at the time of the appointment I was supposed to have...