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Courtney Roosendaal -
3 years ago
This hotel appears to be functioning as an apartment for a large family, with only a single floor guests are actually staying at. When we checked in there was children everwhere in the lobby playing and doing homework on the tables in the dining area (they all looked related and were conversating with each other).
The hotel staff didn't ask for any ID, confirmation of payment, and didn't ask us to sign any paperwork. It was as if we were the only guests checking in for the day, and she was waiting. We paid $360 U.S. for 3 nights in advance.
After we walked into our room, we immediately realized the hotel was a poor choice. The carpet was stained, the pillows were flat, my son's bed was torn and stained, there were stains all over the door to our bathroom, the shower head was broken, and the tv had minimal channels. We couldn't find a single cartoon channel for our son. There was a sun light in our room that was covered with cardboard. There was also no coffee or tea in our room and no mini refrigerator.
We asked the staff at the front desk for a refund just an hour after checking in and she told us it wasn't possible because we already checked in and our purchase was non-refundable. We stayed one night because it was late when we arrived, but left the next day and didn't receive any compensation for leaving early. In fact when we turned in our room key, the staff just said "okay" and didn't even try to understand why we were upset. We felt scammed. Also I just want to note that the breakfast cost extra and was all cold items you could literally by yourself at the grocery store down the street.
Don't stay here and don't waste your money. Berlin has several hotel options and we found a much nicer one for less money!!
