Hotel Amadeus Am Kurfürstendamm

1 Sam fallaha - a year ago

I wish there is 0 stars. worst people, horrible logic. no customer service. 0 respect. the booking on Expidia showed 2 beds. they provide 1 shampoo, 1 soap, 1 towel when you get there (do not provide that again). I was there for 6 days, I booked a room with 2 beds, they charge more if you use the other bed. how do people like you stay in business. place was not clean, they do not clean the room everyday. smelled moldy. the worst hotel I've been to ever.

1 ruby dunn - 4 years ago

We slept on the concrete floor outside reception for the first night because our flight arrived late and still we had to pay for this!
I called up prior to the trip and sent an email to ask if late arrival is okay but no body helped. Our shower was not usable because the cold water did not work and even after asking for an alternative room or some help fixing the shower, we got nothing and had to bathe with flannels for the full 5 days we were there. Rude cleaning staff too who walked into our room every morning when we were in bed. It is very expensive for the lack of service.
Comfy beds though at least

1 Olena Lenyvenko - 2 years ago

If the hotel was being repaired, then not all for sure. Photos in advertising are completely untrue. The curtain in the bathroom is no longer yellow, but brown. Apparently it has not been changed for several years. The doors to the balcony could not be opened, they just fell out from the top. Accordingly, the balcony was not cleaned and was full of cigarette butts and debris. The cleaning of the room was that they took the garbage and picked up a towel from the floor and hung it back!
Internet at the hotel is ONLY at the reception! To my question about the Internet, Eugene answered: you read the reviews! They knew where you were going. If the Internet is so important to you, you had to reserve another hotel.
Accordingly, he is not, was not and will not be throughout the hotel. Get ready each time to go to the 7th floor to open mail or send a message.
It was not just unpleasant, she was shocked by this attitude to the client and the manner of communication.
There is no breakfast from the hotel.

1 Marisabel Cordero - 5 years ago

We had a bad time at this hotel, first, our room had a terrible smell, especially in the bathroom, it was dusty, uncomfortable and we had no wifi signal. The lady at the front desk was very rude, she didn't want to give us another room, finally, when she agreed, we had to make our own bed because they weren't done. Besides that, we could only stay for 2 out of 4 nights in the second bedroom, cause they moved us again to another room. The third room, was clean at first sight, but the bathroom had a terrible smell just like the others but we were so tired of moving that we agreed to stay on it for only one night. Wifi signal is definitely the worst, you have to ask every 24 hours for the password cause they change it, and its extremely slow. Overall, we had the worst time of all our Eurotrip at the Amadeus hotel. I do not recommend at all this hotel, you should stay in another.

1 Gustavo Figueroa - 5 years ago

We had a bad time at this hotel, first, our room had a terrible smell, especially in the bathroom, it was dusty, uncomfortable and we had no wifi signal. The lady at the front desk was very rude, she didn't want to give us another room, finally, when she agreed, we had to make our own bed because they weren't done. Besides that, we could only stay for 2 out of 4 nights in the second bedroom, cause they moved us again to another room. The third room, was clean at first sight, but the bathroom had a terrible smell just like the others but we were so tired of moving that we agreed to stay on it for only one night. Wifi signal is definitely the worst, you have to ask every 24 hours for the password cause they change it, and its extremely slow. Overall, we had the worst time of all our Eurotrip at the Amadeus hotel. I do not recommend at all this hotel, you should stay in another.

1 Jakeline Rosa - 7 years ago

Very very disappointing! The website shows totally different from reality. The reception is on the 7th floor and there's no elevator, it's broken and had to go all the way up with the bags. After that, the receptionist didn't wanna show the room without paying first and, since my friends n I didn't like anything, we couldn't cancel cuz we'd have to pay anyway. The brunette receptionist not very friendly and really weird. There are other cheap and much better places to stay.

1 Darren J. Glenn - 7 years ago

My non-smoking room smelt of smoke, was poorly lit and the heater barely worked. Worst of all my internet connection was absolutely unreliable preventing me from getting my job done.

My inability to work prompted me to try to relocate to a different hotel. I was told that I would receive a refund for the nights that I didn't stay at the hotel. With that confirmation I moved all my things to a new hotel, and when I was ready to check out the following morning I was told by the clerk that they weren't in fact going to issue me a refund.

I sent an e-mail to the management and have yet to get a response. I feel absolutely cheated.