1
Yigit Uyanik -
7 months ago
DO NOT ORDER ONLINE FROM THIS SHOP!!!
first we wanted to have a photodruck cake to have something special. we paid for photodruck. why do you have an option on your website of photo druck. this is cheating people . you guys are SCAM business and this is a FRAUD. in the website you upload three pictures. i uploaded three pictures but i sent an email that i want one big picture. then they sent a reply they dont have a photodruck and changed the order without letting me know. if i didnt send an email to them I wasnt even aware of this situation. they didnt send a mail or even call me. This is a special birthday cake we pay 50-60 euros for the smallest one and they decide on their owns. i called them i dont want a cake without a photodruck . all we want was photodruck to make it special. they told chef is not here cake was already sent. I chose wunschtermin on thursday. they sent it on wednesday. then why did i choose the date on your website ?. why there is an option to choose a date on the website ?? i am telling you all the things written on the website is pure scam. DO NOT BELIEVE TO THEIR WEBSITE, KOMPLETT FALSCH!!! they sent the cake with DHL . i thought by paying 50-60 euros for a small cake they’d do it professionally, if I knew its posted by dhl why should i order i d pick it up by myself, OMG!!!. I work homeoffice but you knkw dhl they didnt deliver or ring the bell they chose the easist option to leave it at concierge . they left the cake upsidedown in concierge and I did not get any dhl mails or any mails from the bakeshop. dhl ofcourse didnt know they are carrying cake. its just ridicilious to send something fresh baked , melting with dhl. did you guys lose your mind , is this how you do business , is this how you take care of your customers ???. its just a mess, totall chaos !!. i called them on thursday to ask where is the cake ? they told me they dont know and gave the trackingnummer. i was shocked to find my cake upsidedown lying at concierge delivered yesterday with Dhl when i tracked the number.
what can i say , we expected a special cake for special day but this business its totally frustrating , NEVER TRUST THEM NEVER ORDER THEIR ONLINE CAKES !!!