MedCenter 360° Berlin-Steglitz

1 kira White - 11 months ago

My new born baby went there and waited for one and half hour even I made an appointment before. And the doctor did not explain me why we need to wait do long time. The nurses there also have bad attitudes. What's more, the checking from the doctor is really rough and simple, I can not see her profession. Anyway, I need to change doctor.

5 Lino Cebey - 3 years ago

I had an Internal Broken meniscus locking the articulation. Went there on Wednesday with my MRT, next Monday surgery was done in the hospital. This was incredible fast!!

One week after surgery review with the doctor, stitches were removed and physiotherapy started.

Everyone was polite with me, they treated me well. The service was great even though I am not able to speak German yet.

2 Maren Pauli - 3 years ago

It feels like the right hand is not knowing what the left hand's doing. I needed a prescription for physio therapy and one day they tell me I could just get it but the doctor is on vacation and I have to come back (seriously? If doctors are on vacation you have to wait with your pain until they are back?!) and then I come back 1.5 weeks later and THEN they tell me I need an appointment and the next available one is 1.5 weeks ahead. I did not plan to have a pain in my back and I'm as unhappy about this as everybody might be. But this can't be true that just because of misorganization and miscommunication I can't get a treatment I need. And today they told me "Go up one floor and try there, because no one is going to do that here today.", when I told them I have a pain :(

1 Aileen P. - 5 months ago

(Translated by Google) Absolutely disastrous patient care and horrible organization. Patients who have just been operated on stand up in the stairwell to register.
May queue up again after treatment to get a prescription printed out.
Communication with the patient is the bottom drawer, the staff is unfriendly. Patient loyalty is not the be-all and end-all, you are just another case.
Discretion and data protection are also not given.
As a patient, you are informed on site that the doctor treating you is ill and you are allowed to wait 1.5 hours despite an appointment.
There is hardly any telephone availability and e-mails are hardly answered.
If I allowed myself to do all of this at the practice I work at, I would be fired from my job immediately!

(Original)
Absolut katastrophale Patientenbetreuung und grauenvolle Organisation. Frisch operierte Patienten stehen bis in das Treppenhaus um sich anzumelden.
Dürfen sich nach erfolgter Behandlung nochmals anstellen um eine Verordnung ausgedruckt zu bekommen.
Die Kommunikation mit dem Patienten ist unterste Schublade, das Personal ist unfreundlich. Patientenbindung ist eben nicht das A und O, man ist nur ein weiterer Fall.
Diskretion und Datenschutz sind ebenfalls nicht gegeben.
Als Patient wird man Vorort informiert, dass der behandelnde Arzt Krank ist und man darf trotz Termin 1,5 Std warten.
Telefonische Erreichbarkeit ist kaum gegeben und E-Mails werden kaum beantwortet.
Wenn ich mir all das erlauben würde, in der Praxis in der ich arbeite, wäre ich sofort meinen Job los!

1 xSkyWalkerz - 4 months ago

(Translated by Google) As good as the doctors are, the conditions in this practice are a disaster - emails are not answered even after 4 weeks, no one answers the phone or it is busy - urgent queries are not answered, it is almost impossible to get follow-up prescriptions, because either you queues for ages in the stairwell or you try in vain to reach someone by email or phone. No matter how good the doctors can be - that was the last time there. It remains to be hoped that when you change practices, the documents will also find their way to the new orthopedic surgeon (I'm guessing no). One should avoid this mass processing practice.

(Original)
So gut die Ärzte auch sind, die Zustände sind eine Katastrophe in dieser Praxis - Mails werden auch nach 4 Wochen nicht beantwortet, ans Telefon geht niemand oder es ist besetzt - dringende Rückfragen werden nicht beantwortet, an Folgerezepte zu kommen beinahe unmöglich, denn entweder man stellt sich Ewigkeiten im Treppenhaus an oder man versucht vergeblich jemanden per Mail oder Telefon zu erreichen. Da können die Ärzte noch so gut sein - das war das letzte Mal dort. Bleibt zu hoffen, dass bei einem Praxiswechsel auch die Unterlagen ihren Weg zum neuen Orthopäden finden (ich tippe auf nein). Um diese Massenabfertigungspraxis sollte man einen großen Bogen machen.

1 Petra Seiler - 4 months ago

(Translated by Google) My family doctor practices at MedCenter360Grad.
So far I've been happy with him.
I had acute complaints and asked for an appointment using the contact form. The practice could not be reached by phone.
After 14 days! I now receive an e-mail asking whether the appointment request is still up to date.
In terms of organization, the location failed for me.

(Original)
Mein Hausarzt praktiziert im MedCenter360Grad.
Bisher war ich mit ihm zufrieden.
Ich hatte akute Beschwerden und bat über das Kontaktformular um einen Termin. Telefonisch war die Praxis nicht erreichbar.
Nach 14 Tagen! erhalte ich nun per Mail eine Rückfrage, ob der Terminwunsch noch aktuell sei.
Bezüglich Organisation ist der Standort für mich durchgefallen.

1 Claudia Finke - a month ago

(Translated by Google) Had an appointment at 3pm. I reported to the registration office at around 2:45 p.m. When I asked, I came at 3:27 p.m. and was asked into a treatment room. Now we have it 15.52 and I sit here I always. Something doesn't work at all today

(Original)
Hatte um 15.00 einen Termin. Ich meldete mich schon gegen 14.45 in der Anmeldung. Erst auf mein Nachfragen kam ich dann 15.27 und wurde in ein Behandlungszimmer gebeten. Nun haben wir es 15.52 und ich sitze hier ich immer. Irgendwas klappt heute so gar nicht