Massai Restaurant

4 Rakesh Chandru - 7 months ago

Nice ambience, exotic food and drinks on the menu! Waiting time was a bit too much. We waited nearly for 1.5 hours for the food to be served, after the order. The presentation was good, but the food itself was okay. Not so great compared to other African restaurants that I’ve tried. The quantity was less than expected for the price. Overall, a good experience.

4 Naghmeh Naderi - 8 months ago

The food could be better compared to the price BUT the behavior of the staff was sooo nice. They're so welcoming and friendly, what definitely makes your night.

5 Nuby Thomas - 4 months ago

Incredible vegetarian food. We had a veg platter and and veg 3-course menu - a very delicious experience of a great range of dishes. Especially loved the wild spinach, the okra, and the cassava dishes. Every dish was unique. The two ladies working front of house were very welcoming.

5 Pedro Torres - a month ago

Food is excelente and very different. Staff is great and the place looks fantastic

5 Sindhu Soman John - a month ago

Food...ambience...service...cocktails... everything was top notch !! Get transported for a short time to another continent!

1 Nicola Corti - 6 months ago

Terrible experience, won't come again.

Let me start by saying that the ambiance was nice. You can clearly see that a lot of effort was put into it.
The service was also kind, although they were not able to speak English at all.
The food was ok-ish. Definitely overpriced. We got a menu with starters (which were most likely the best part), 3 pieces of meat (good but really hard to chew), side dish absent and dessert that was meh. Total for 2: 76 euro.

The real problem here was the management.
We booked on the Fork with the Yums loyalty program, which they accepted (see attached screenshot). We were entitled of a 50€ discount on the total amount.

Once we had to pay, the drama started:
1. They refused to accept this in any form, mentioning they were not aware of the promotion.
2. They refused to even acknowledge the mistake on their own Fork page. They refused to check our phones or emails in any form.
3. They kept on blaming us over and over in front of the rest of the restaurant, with obvious embarrassment for both us and the other guests.
4. They essentially blocked us in the restaurant for extra 40' minutes, without even having the decency of offering free water or anything for compensating the wasted time.
5. They demanded cash payment and mentioned that neither Credit Card nor EC Karte were accepted. I find this crazy given the target audience and the location of this place.
6. They refused any talk. We were close to call the police as they refused to let us go.

Luckily we managed to get in touch with an Account Manager at The Fork which explained them that we were right. We managed to pay what was due

The worst part was the manager shouting "we don't want this kind of people, we don't want people eating for free here" at TheFork account manager in the middle of the restaurant.

I can understand that thry could have had a misunderstanding with The Fork. But there are way more professional way to handle this. I won't be coming back after whatever I said was essentially ignored and refused.

It's sad as the restaurant has a lot of potential, but the management is so rude and destroys the whole experience.

5 Vincent Wolff - 2 years ago

Splendid location. One of Berlin’s true gems. This location offers a wide range of African dishes, from south, east, west and north. From zebra, to crocodile and other types of meat, they offer everything. It’s a bit pricy, but a worthwhile spent.
The staff is lovely and welcoming. Highly recommended!