1 Wendy Law - 2 months ago
Patronizing, condescending and rude owner! First I waited for 10 minutes and no one is there. Finally someone from behind me shouted into the kitchen and the guy shows up.
Then I asked him what the menu was, he said to me, “you can’t read what it says up there? I have to read it to you now?”
Is that how you treat a customer??!?
First the so called “menu” is on the wall and in German. So I didn’t understand what it says and wanted explanation. So I asked for a regular menu.
And he was irritated and said, “We don’t have one. We change, we make, we do”. He was completely patronizing and insulting.
Also the sandwich displays that would normally be there were not there when I arrived. So I had no way of knowing what kind of food they had available. They are just now putting some of the sandwiches out as you can see in my last photo.
It’s too late to retract my order, but I refuse to be treated so unkindly. I don’t know what the motivation is to treat someone so rudely? Is it because I don’t speak German yet? I am Asian? I am a visitor from the United States?
The person behind me and subsequent customers were not treated the same way.
People and establishments always need to be held responsible for bad behavior.
Then I found out that I would have to go to the back of the space and pay a certain amount to use my laptop. I can’t take my laptop out in the outer room. I would have done it if I wasn’t treated so badly. Now I’m going to go to another place.
The space itself is nice and it is not crowded at all. It’s early afternoon now on a weekday. It’s fine.
The cappuccino was quite good. The food was fine, but nothing special. Will never be coming back again. I am very disappointed by how I was treated.
