2
Glory4ever -
3 years ago
Staff were polite and helpful except one in the 2 nights stay. we arrived before checking in time, they could only keep our suitcase and not check us in even though they knew we were coming from abroad and obviously tired. The room was hot++++evening and at night, no air conditioning system but ceiling fan which hardly reach the small bed in the room. ( 3 friends). Asked at the reception for extra fan but the answer was NO. Was told by the desk staff that hotels don't have a AC in Germany which I found ridiculous !!!
We went out for the function we came to Germany for at 9am couldn't make breakfast ( not the hotel problem) returned around 8pm and our room was left the same way , no cleaning , the bin was overflowing as we have left it.( before you start asking question or judging we did not request that the room should be left uncleaned). Walked down to reception to lodge complaint and the lady couldn't say why it wasn't cleaned but offered to empty the bin and gave us fresh towels.
There is no kettle or tea cups in this hotel. you have to come down to reception to either request hot water or buy tea or coffee.
The view from our room 14 is the cemetery ( can you imagine) and a pipe was passed through the room and it was uncomfortable near the small single bed.
Do I find any positive in this hotel yes the lift is working , the reception area looks modern, there is TV and you could get English speaking channel.
Wi fi is appalling
Coming back here? NO