1
Gu Min -
4 years ago
My stay in Hotel Villa Kinstanz was my worst experience with hotel, which almost ruined my vacation. I paid 948 Euro for 3 rooms, 4 nights in total. It was so horrible that I cancelled my staying the second morning, and I only got less than 80 euros back.
1. It was extremely noisy, my whole family barely slept the night we stayed there.
2. The rooms were not clean enough, the moment we opened the door, you can see spider net hanging on the lamp, the floor was not cleaned properly.
3. The facility was not functioning well. One of the three rooms ran out of electricity when my sister was using the hair drying machine. Another room had a clogging sink when we tried to use it. Lots of disgusting things kept piping out when the water was in the sink
4. The reception was extremely bad at their service. The day we arrived was almost 35 degrees in Berlin. I asked the receptionist if they had Air Conditioning, he was laughing at me by saying, “ so you want to get a 3-star hotel with AC by paying that amount of money?”, with an really annoying attitude. Actually, I paid just 15% more price and got a 4 star hotel afterwards.
5. The working staff kept blaming the guests when something went wrong. When we found the room was very dirty. We reported it to the receptionist, the receptionist thought we pulled and push the furnitures so the dirty stuff came out. But actually we didn’t. Since there were no reception service after 8pm in this so called “hotel”. I told one of the working staff that the sink was clogging, she told me that it was good before we checked in. But we didn’t use it at all.