1
Carter Kemmet -
6 months ago
I stayed here for 5 days with my wife and we will never be rebooking with them. On the third day, we opted to have house cleaning clean our room while we were out sight seeing. When we returned, my AirPods had been stolen from my room. I tracked their location using Apple’s FindMy App and their last location was our hotel, where I left them when we went out for the day. We throughly searched the room and was unable to find them.
When we were checking out, we tried to report the missing items to the person checking us out. Up until this point, they had been able to assist us in perfect English, but once we brought up the missing items, we were told they couldn’t understand us and we needed to call back at a later time. We emailed stating our missing item and they responded immediately that they would not investigate the missing item and we could contact the police if we wanted.
My German Aunt offered to call and speak with them in German to see what could be done. After the call, she said she was not treated well by the person she spoke with and was again referred to file a police report.
I am disappointed in the service and am out $200 headphones. Please beware of your personal items if you do choose to book with them. I am glad I didn’t leave anything more valuable in my room.