HOPE Apartments

5 Loris Pratx - 7 months ago

I lived for a bit more than a year in a flat managed by Hope Apartments and I could definitely recommend it. Everything went smooth from the moving in to the check out. They were very friendly and reactive to any problems I could experiment during my stay (broken stuff etc...) without any "bad surprise". The flat was great and communication with Hope team was easy. Overall extremely happy !

5 Rick G - a month ago

We are SO happy with the team from Hope Apartments. They are friendly, helpful and think of everything to make the whole process stress free for us.
Can highly recommend if you’re looking for accommodation in Berlin!

1 Tanya Plüss - a month ago

Warning ! We would not recommend renting an apartment from Hope because they would just deduct some money from your deposit without giving you a detailed information then ignore your emails.

Updated: same as many other previous tenants experience,Hope Apartment’s way to handle customers feedback is simply ignore them,all they have to do is to provide a listed, documented invoice explaining the deduction of the deposit, but they just took it away from you and expect us say nothing!

They charge every tenants so-called final cleaning fee when they moved out, we moved into this nicely furnished apartment, but found it was dirty, the water tank of the oven steamer had never been cleaned, mouldy,lime deposit everywhere on the faucets, under the sofa I found stuff from last tenants, in the sofa I found a kid’s sock ..etc also from last tenants.
The windows were dirty, and there was a self tanning stain on the bathroom wall from the last tenants ( god knows how much they charged them for that stain - but obviously they didn’t even try to clean it off ) we asked them to do the cleaning again, including removing that stain on the wall.

When we moved in, the remote-controlled blinds were not working,especially when there are no curtains in the apartment,which made it difficult for us to sleep , so we asked them to fix the blinds ( took very long time ) but they were still not able to. Finally they offered installing a few plissee in the bedrooms after we insisting on a solution.

Throughout our stay, we only asked them to fix the things that had been broken, for example, the water tank of the Miele oven steamer was broken when we moved in, they told me they couldn’t find anywhere to get the replacement- I went to Miele store in person to get the Telephone number to call, I made a call and got it delivered to me.

They agreed to deducted the cost from our rent, but at the end they charged it all back ????

The Miele wine fridge was also not functioning, and they just gave up on fixing telling us that they don’t know. Which we didn’t insist.

All theses things we have proofs with photos in case anyone would like to see.

If all of the above I mentioned is for Hope Apartment a “ high maintenance “ tenants , then I really hope my statements show what kind of managing team they have.

Hope Apartment, please have the decency to reply our e-mails.

5 Nicoletta Arca - a year ago

"HOPE Apartments" has been for us probably the best agency ever.
The communication with them has always been very easy, they are kind and fast in responding.
We had some issues related with the apartment and they immediately did everything needed to fix them and to offer us different solutions and compensation.
When we had questions or we needed some documents, they provided us with everything we were requiring.
After checking-out, we received back the deposit in a couple of days.
We couldn't be more satisfied from their service! Strongly recommended!

5 Xuan De Angelis - a year ago

The whole staff of HOPE Apartment has been absolutely brilliant during our permanence in their apartment.
The communications where always fast, clear and friendly and when we had an unexpected issue with the apartment they fixed it as fast as possible while being flexible and understanding.
The professional service they offer is invaluable in a city such as Berlin where apartment-hunting is very challenging.
Cannot recommend them enough :)

5 Shubham Sonawane - a year ago

This review would definitely help you to take decision on choosing HOPE Apartment for your temporary stay.

I lived in one of the most beautiful 2 rooms apartment in Neukölln (Berlin) for almost 8 months. The stay was a very beautiful and home like experience for me.

The apartment was equipped with all the required materials needed for every day life. The support team also helped me to get sorted with any pre-damaged material in the apartment despite the COVID-19 restrictions. They not only replied promptly to each and every email/call politely but also supported to get accommodated with the present condition.

Overall it was a very pleasant experience within and outside of the house from support team.

Thank a lot HOPE Apartment for trusting me in staying in one of your wonderful apartment.

5 Michaël Leclère - 2 years ago

My experience with Hope apartments was very good from start to finish. The team is available, answers quickly and clearly does a good job at making their customers happy.The two people I met in the flesh were punctual, friendly, helpful...I got my deposit back in an acceptable delay which is always a concern as so many agencies tend to keep a part of it for no valid reason. I would definitely recommend.