Holmes Place Berlin New World

5 Linn Niu - 4 months ago

Meet all my needs for a gym.

Clean ✔️
Sauna facilities ✔️
Attentative staff members ✔️
Equipments are well-maintained ✔️
Open on public holidays ✔️
Regular events ✔️

The staff members are really helpful when you have questions (majority of them fluent in English and willing to speak to you in English!) Been coming here for 6 months now it’s clean almost every single time. The free towels are just a life saver! Not sure about the sign-off process but so far I’m happy with this branch.

1 Hanna Haas - 5 months ago

Ok gym but abhorrent customer service. They have refused to fix their own mistake in payment methods for two months now, don’t reply to emails for weeks on end, and don’t confirm their own information that they give over the phone. Avoid at all costs - any other gym will be better organized and cause you less bureaucratic stress.

1 Francis Byrne - 3 days ago

Dishonest scam artists. They told me the trial was a one-off payment of 20 euros... and then signed me up to a 1200 euro plus membership contract with fine print, even after telling me in person the trial does not automatically renew. Absolute cheats!

Also their gym facilities are pretty average: They have way too many cardio machines and only a couple of bench presses, and only a single assisted pull-up machine.

Be very careful with any gyms in Berlin; never sign up to a gym directly, use a service like Urban Sports instead.

Update: Their response is totally misleading. I saw no "clear reference" in the trial signup form. Furthermore, I clarified with a member of their staff upon beginning my trial that I would not be charged automatically after the trial. Then, upon receiving their first unexpected 183€ direct debit, I emailed them immediately to discuss the situation and I received a very condescending and unhelpful reply over a week later, saying it would be "unfair" to allow me to cancel the membership that I didn't knowingly sign up for or ever use.

1 Tom Oldham - 5 months ago

If you want to use cardio machines and do yoga classes this is a fantastic gym. The weights room has become crowded and with an unpleasant energy. There are only 2 stations for freeweight squats (3 if you count the one in the main central area) and 3 benches for freeweights, which seems bizarrely under-equipped in such an expensive gym. I have no idea why there are hundreds of unused exercise bikes and running machines and only 3 weights benches. It makes zero sense. The last 3 times I came I couldn't get a bench at all and last time waited for 20 mins standing next to the benches, before a guy came and put his towel down on a free one when it became free and just shrugged when I made it clear I had been waiting. There is an increasingly aggro, bullying energy with people hogging multiple bits of equipment with their towels while just standing shouting on their phones. If you want to use weights I would avoid this gym. If you just cardio machines, free towels and a fancy sauna, go for it...

1 Abdulla Al-Muharrami - 6 months ago

Overpriced , crowded , sometimes i don’t feel safe because of some members in the Gym (aggression) and Sauna (harassment). The Trainers feel sometimes helpless because of the attitudes of some Guests. The gym is in need for security staff. It needs minimum 3 to 4 weeks to get one of the machines fixed . So i had to use alternative exercises that i am not convenient with. The Gym is Lack of of some equipments like seated calf Raise machine and Standing calf machine . When i raised my concerns to the one of the Trainers, he advised me to find another gym because he was helpless.

1 Clifton Kinchen - 5 months ago

They stole a year of membership fees after I clearly cancelled it. Wasn't in the country that year so I had no idea they were leeching my German account. Took me months and legal threats to reach an "agreement". I only reccomend this gym if you don't mind going through that kind of horrible experience.

1 Ashley Boyd - 9 months ago

I tried to sign up for a 30 day trial in December, but my payment was not accepted even though all the information was correct and I had money in my account - it seemed like a technical problem. This didn't matter to me much, I wasn't so interested in trying the gym, so I completely forgot about Holmes. Then yesterday, I received a call from a Holmes employee (he was curious why I hadn't finished signing up for the membership) who persuaded me to come into the gym in person to finish signing up for the trial and get a tour of the facilities. He scheduled me an appointment and was very kind, but then when I went in for the appointment today, no employee had any idea what I was talking about and they rudely said no appointment existed, the trial didn't even exist and acted like I was crazy. What a waste of time to be gaslighted by a lame gym.