City Hotel Berlin East

4 Aneta Horáková - 2 months ago

Decent price, great breakfast, great public transport connection.
Sometimes you have to wait longer for the lift. For me the mattress was way too soft.
But all the negatives are worth the price.
I would definitely choose the same hotel next time.

0 Sonya58 - 4 months ago

We had an amazing welcome by the receptionist on duty. She was incredibly helpful, and even called a taxi for us when we needed one.
Unfortunately in the room there was a kettle and 3 teabags, no coffee nor cups or spoon.
When showering, the soap ran out! Could not call down for more as I decided not to continue with the shower.
Check out was very pleasant too. At no point was I asked if everything was ok, so I did not mention any of the issues.
Would I stay there again - yes, I would. It's very convenient and as mentioned, the staff are very helpful.

3 Chiemela Ogu - 3 weeks ago

I really liked the hotel as it was up to standard. The location was good and the room was clean. There were amenities available but the maintenance could’ve been better. The room I stayed in had a faulty shower head, a poor bathtub drainage, and a broken toilet seat plastic. I think these things could be better managed and maintained, hence why I reduced the stars.
Generally, the staff are super helpful and I had a great time at the hotel.

4 Mikko Linnakorpi - 4 months ago

Was here on sports camp travel. Excellent traveling options to the city center about 25min away. Close to the sports academy, 10min by walking. Food at the hotel, basic continental spread, well seasoned, and kept clean very well.
Enjoyed my our stay. Traveling to the location was two athletes 9 and 10 plus an adult .

1 Hripsime Sahakyan - 4 months ago

This hotel has the WORST SECURITY and WORST CUSTOMER SERVICE that we have ever experienced.
Late at night someone without knocking our door entered the room and seeing our reaction left the room. When we tried to figure out what was going on, the receptionists even didn’t make the slightest effort to answer our questions. We were scared and didn’t left the room at that time. In the morning when we tried to understand what happened they said we don’t know about it and we can’t do anything about it. It seems that manager does not exist at all or at least the receptionists avoid calling the manager in case of problems.
I think that at first of all, the hotel itself should make efforts to ensure the safety of the hotel, but in this case the impression was that no one was interested that someone entered the room at night without knocking.
When they said that they were not going give an explanation of what happened, we called the POLICE.. When the police arrived, they deceived the police by saying that they had mistakenly given the key to someone else. Now, the police are reporting on what happened. Hopefully, they will at least understand that the hotel in Berlin should not be confused with primitive and backward barns and the security of hotel customers is more than important. For sure we will write the supervisors of the hotel to compensate our stay.

3 Agheliki Kallianteri - 4 months ago

For a single person, it was good value for money. Big room and very nice staff!

Fitness room: only a few machines, no sauna as a picture shows. Curtains in the room had stains and a small fridge would be nice.

A bit noisy even when i was on the 8th floor and someone opened the door to vacuum in the morning while i was still in the room! Thank God I had my door chain on, or else the cleaner would have seen me with my underwear.

3 Ania W - 2 months ago

I have mixed feelings about this hotel. It’s huge: it contains 3 skyscrapers. Main advantage is price and quite good location (it’s not in the city center but there’s good public transport). The room and bathroom was big and quite clean. The beds were comfortable too. Main disadvantage was lack of working air conditioning. We visited during summer and it was hard to stand the heat. There was also no fridge so we couldn’t even drink something cold… no kettle as well if someone like to drink warm drinks during colder months.