Apple Kurfürstendamm

5 Canny Chiang - 2 months ago

Good service!
I went there to repair AirPods. It didn’t take long at the entrance. A staff asked about the service you need then take you to the place.
In about 10 mins, one staff came and assisted me.

They repair was done in a good time. I was told it may take 2 hours yet it’s done in 40 mins.

Overall I’m pretty happy about the visit experience.

1 Maybe Sometimes - 5 months ago

Racist Apple Worker!
My girlfriend and me visited the Apple Store to buy new Apple Watch bands. Next to us was another Asian couple looking at the apple watch bands too. After we both parallel looked at some bands, the Apple Worker suddenly said to all 4 of us that we can’t all just look and touch every band, we have to make an appointment. The other couple and us were confused. So I had to explain him that even though we are all Asian, that we are not one group, we are separate couples and don’t even know each other. So the Apple worker assumed that just because we 4 people are Asian, that we are one group. Instead of asking beforehand if we are together. Definitely the worst experience in any Apple Store I visited as a loyal Apple customer in my life. We just wanted to leave the store at that moment, but still we wanted to buy new Apple Bands and did buy new ones.
No matter what, any customer should not experience this racism ever!
I’m really sad about Apple and their worker in this Berlin Store.

5 Michael Mack - 9 months ago

We had to stop into this Apple Store to have a screen protector replaced. Amazing service!! Really cool building as well.

5 A R - 3 months ago

The guy checking people in today/making appointments around 530-545 was so nice (his name started with an a I believe). He went out of his way to help me and I think stayed past the end of his shift to return my phone. Really appreciated! Standout service in Berlin.

5 Masha Yemelianova - 2 months ago

I want to thank Thomas, the cool and super friendly assistant who went an extra mile for us and helped solve a rather tricky return/exchange issue. I had bought an Apple Watch the day before and only at home did I realize it was not the one I was asking for. I was frustrated, of course, but when we came back the next day, we were reassured by the staff that they would fix the mistake. We had to wait a little, but in the end, the patience was rewarded and my dream finally came true! ????⌚️????????

2 Erica Haas - 5 months ago

Unlike my experiences with Apple in the US, almost no repair work can be carried out in-store. The product I also wanted to buy was not on the shelf. Staff was nice enough when I could talk to someone but there is still a „Servicewüste Deutschland“ mentality. I tried to make eye contact with several different staff members to try to check in for my appointment at the Genius Bar and was consistently ignored. In the end, I found some employees who were standing in the corner talking and they were able to check me in. At another point, a man was helped ahead of me even though I was waiting first - something that seems to happen more often than not when I purchase electronics in Germany.

5 Gabriel Garcia Bustos - 2 weeks ago

Visited knowing what I wanted to buy. The staff was kind, helpful and able to speak in English. The transaction was simple and fast as the stock was available.
Overall, I spend more time waiting than buying.
I wouldn’t go with no knowledge of the products as it gets really crowded and noisy.