a&o Hostel Berlin Kolumbus

2 Miri - a month ago

My friends and I stayed in the Hostel for 3 nights and it was not really as we expected. We've been to au0026o hostels before, for example Berlin Central Station and Hamburg, therefore we were used to a nice and cozy atmosphere and a nice price-performance ratio. But the room we got in this hostel wasn't any of this. The bathroom wasn't aired at all, which caused a very nasty Odor, which probably came from the toilet. The toilet itself was disgusting.
The room also wasn't that good. That might've been because of our late booking, but we still paid a lot for a 4 Person Room, which includes a double bed and a bunk bed, a TV and a clean bathroom. At least that's what should be within the realm of possibility, when booking for 360€ in total. But there was neither a TV nor a clean bathroom.
I do think, that this hostel has better offers than what we got and also the Service was quite nice.

1 annie pike - 2 months ago

Horrible experience. Save your money and stay elsewhere. I have never written a review before but after waiting three weeks for a response to an email I sent regarding my stay (I emailed them a week after the original email to follow up and plan on sending another one soon) I feel as though I have no choice.

The room I was in had toenail clippings in the bin, a ~5cm dent in the door and stains on both the wall and the sheets. I was willing to look past these issues until my property was stolen by housekeeping and was subsequently lost. It took forever to speak to someone about this due to the lack of staff and the hotel did and has still done nothing to rectify this.

I had another booking made with this company at a different location but decided to cancel as I did not want to risk having a similar experience. I asked for a refund and was told there was no proof that payment had been made and to send any proof to an email they provided. I sent this email three weeks ago with proof of payment and still have not heard anything.

These weren't my only issues either.

Disgusting rooms and even more disgusting customer service. I feel sorry for the FOH staff as it is not their fault I and other guests have had such horrible experiences but they're the ones who have to deal with it. The lady at the front desk was alone and trying her best to help everyone, I feel sorry for what she has to deal with every shift because of this horrible company.

Please save yourself and DO NOT STAY HERE

4 ALI Junas - 3 months ago

I slept there for one night and I can say it's generally a good place to be.
The lobby is kinda fun and always alive but there was a long waiting line for checking in the room and even though there were two desks, only one was working which was disappointing considering how busy it was.
I got a room with 3 beds for 90 euros a night which was a quite good price.
There wasn't any hand washing soap and washing powder in toilet which annoyed me a lot and also I had to pay 4 euros for laundry (only washing, not drying) which was shocking and I was expecting it to be for free.
Hotel is far from center but there is a tram station close to it which makes it easy specially if you have that 9 euros ticket.
Staff are very welcoming and helpful.
I checked the breakfast buffet which was for 8 euros and it was average so I decided to eat outside.
All these minor problems sound like nothing when you consider the price of the room in the middle of summer in berlin!
You won't regret going there at the end!

1 Elsa Mensel - a month ago

Had a private (for 2 people, with private bathroom) room. Bathroom is not accessible from the room. No place to put your clothes, all covered in dust. Toilet was covered in someone’s urine. But the most “pleasant finding” was the dried nasal discharge on the head of the bed.

4 Jason Bunge - 2 months ago

Check-in was delayed by 45 munites due to no personal being present, problem was resolved by a few quick calls from the cleaning staff and security guard present. Room quality is relatively good, especially given the low price. Location is a bit far off when coming from the centre of Berlin, there is a Bus stop out front.

1 Sebastian “Onkelrey” R - 3 months ago

The hostel makes a very unkempt impression, for example there were a lot of cobwebs in the stairwell and there were leftovers and garbage on the floor. In my room it was clear that only superficially vacuumed. To top it off, the towel in the bathroom had clear make-up stains from a previous user. Real gross.

In addition, you could not open the windows of the rooms properly. With 35 and 6 people in the room, this was really unreasonable.

We were there with a school class. Although we booked dinner, we didn't get any food on the first day because "we weren't in the system".
We could show that we paid, but nobody cared. They didn't look for any solution either, but referred to the head office. There the children stood after a long day of arrival without eating. At least we got the very helpful tip (sarcasm) that there is a great Asian restaurant nearby.

On the second day we got dinner, we made a lot of phone calls to clarify this. As the dining room is very small, the food was cold every time we came to eat.

Supposedly there are house rules, but no one seems to care. When the security stands right next to the screaming and drinking young people (24:00) instead of doing something.

In addition, many little things annoyed me, for example, sandwiches and snacks were advertised with a special price, but this no longer applied. Apparently you are not able to change prices, rules or flyers independently.

In general, the staff at the front desk seemed overwhelmed. No point could really be clarified, since reference was made to the office. Apparently they are only there to sell drinks to guests rather than attend to any concerns.

1 treasure edet - a month ago

I booked the 8 person dormitory and it was so dirty and dusty like it hadn't been swept in weeks. I only booked it because au0026o hostels I've stayed in were good but this was just not it at all. The house keeping staff aren't doing anything.