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Ellen van Bruggen -
3 months ago
It was a relief to leave this hotel when we did. Although the location is very good, this gets compensated by a bad attitude of the staff and the poor organization. I shared my double room with a friend, but there was only one key. As a solution we could give the reception our key when we left the hotel, however, our key got lost twice: given to someone else, and we got blamed because of it. They did not check anything when asked for a room key, so technically everyone could walk in, ask for the key and break into the room if they wanted. When trying to explain the situation to the reception the staff got aggressive and started yelling and threatening, even though other people could confirm our story. At the end, somehow the key was found, but this we had to hear through someone else, no apology or explanation whatsoever.
In case anyone would like to respond to my comment not to write lies or blame us or whatever, kind reminder that this will only prove the point i made earlier.