4
Ana Catarina Romão -
a year ago
Luca is the best employee at this gym (I give him 5 stars!). Most employees are friendly, but Luca is extremely competent and professional. He has great knowledge of the gym and management procedures and he is so attentive, that he will go miles to help the customer!
I signed a new contract without realizing it was a downgrade from my previous subscription (this was not made clear to me by a different employee). One of the things I lost with the downgrade was the First Friend option, where I get to bring someone with me 12 times a year. Theoretically it is not possible to go back to a previous contract (which in my case was even a limited edition contract). However, by insisting, talking to different bosses and not giving up, Luca was able to put me back in my initial contract, which I greatly appreciate! So yeah, if you run into Luca at the gym, you are definitely in good hands! :)
The gym itself is quite good, but it tends to get full in the afternoon and there is not enough equipment (for squats, deadlifts, for example), hence the 4 stars. However, the entire Sauna area is really nice!