1
andre -
a week ago
Generally i have a good impression about NH hotels, but this one was a real disappointment. The checkin staff was not particularly friendly and it turned out they gave me wrong information: i asked about the opening times of they gym, they said 8 am to 9 pm. When i told this at check out together with all the other issues, the friendly lady at checkout told me that the gym was open 24/7... but i was leaving by then, so i choose this hotel because it had a gym, but i could not use it. The WiFi at the hotel was broken during my full stay, not compensation offered, even after asking (really for a hotel that claims to have the best conference facilities in town?). Unfortunately, only now I see the Google reviews from last week and the week before mentioning the WIFi problem already... so apparently either they don't care or they do nothing to correct. A fair approach would have been to warn customers, because people expect Wifi these days, but they don't, no warning, no compensation, no efforts to repair. The parking needs to be paid every time you go in and out, and they don't accept a credit card, just cash (really ? it's 2022 now) - when i brought this up at checkout, the excuse was that it's not their parking, but at their website, they list they have a parking. The room was kind of OK but shows it's age (chips off on the furniture; stains on the carpet). It was a warm day, and in order to get a decent temperature in the room i needed to put the airco at full speed, which was very noisy. All in all, it was by far not worth the 135 €/night for such a disappointing stay, and above all, despite two hints where i expressed my dissatisfaction, at checkin and at checkout, no efforts made at all to accommodate, not even a sympatic "we're sorry".