1
ilina andreeva -
5 years ago
Awful place! Said in booking they had a 24/7 reception. We arrived at 1:00 AM after a long and tiring flight, and had to get up at 6:00 am all fresh and ready to work. We were in nurenberg for one day only coming from bulgaria. It WAS A GEAVY NIGHT!!! No one at reception, the hotel is actually a lever from a living building to which the axess is through the main entrance and than you go at the back, with no signs. The 'hotel' was locked and no one was answering the three phone numbers given on the door. Fortunately one customer came and unlocked the entrance so we could enter the antree, which was definately not a lobby, it had only two very very small chairs made to look like sofas. No ine had left a key for our room. We had to sleep on the chairs which was not a very easy task to do since my partner is a very big man. At around 5.30 a lady came, asked who.we were and said there was no payment, which was not true, since we had registered through booking and the site said there was no need of prepay and the booking was valid - we had confirmation on our e-mail. Then she asked us to pay around 180€ and said you can use the room until 11:00 AM to bath and to sleep if you wish....I had to wash my hair since I had meetings I. The day,and freshen up to look like a human who DID NOT sleep on the chair.....no more comment