Eco Smart Apartments Nürnberg Süd

2 Simmy Novac - 2 weeks ago

Check in at 4pm and check out at 10am?! Not very flexible, especially for a family.
Also , they advised they booked 2 rooms for me, my wife and our 3 children and actually they gave us only one room in the end (and that room was up in the loft, instead of giving us rooms on the bottom floor). I will definitely choose accommodation somewhere else in the future.

1 Eetu Järvinen - 2 months ago

One star for sure. It all started in the check-in process where we had small problems because their website wasn’t functioning. Once we finally were able to get inside our room we found out that there was previous quests trash in the kitchen like food waste. Also finger nails on table in the balcony and some trash also. The heating is also working through this tablet device, but there is no charger for that, so battery died and we were no able to use it after arrival day. In general whole room felt dirty because poor cleaning service. But now for the good part. We had problems through out the day with the website they use for opening your doors etc. In the evening we arrived back to the hotel and me and my friends was hurry for a toilet. And ques what? The website wasn’t functioning at all and we’re not able open the doors of our rooms, so we had get creative. Because when the nature calls it calls. Rest is history. After 30min of struggle we were able to open our doors. My friends had room right next to ours and they got their door open but we didn’t. So my friend climbed from their balcony to ours to enter our room and open the door to us. In nutshell: if your whole booking system, door opening etc. is based on a website/tech you might want to make it solid af. Please, Fix the bugs it’s not cool. Never again.

1 david edwards - 2 weeks ago

Rubbish - send your enemies here. Non responsive over an early check in. Demanded a response on email and didn’t get one. No reception. Everything done online. System went down and we couldn’t access room. I have to say honestly this is my worst accommodation experience ever in 40 years of business travel.

3 Eleanor Bourke - a month ago

Check in is at 4pm but the check out is 10am? Not very flexible if you ask me.
Shower is good though.

1 Maxime Traverse - 2 years ago

Looks really nice appartments in the picture. But it is a scam, they have such nice Smart and Modern sytem that if you don't understand they never give you the key and your money back even if you don't sleep or use any of their services. It is a really Smart policy of hospitaly when it is so hard to find a place to stay in the covid period for a business travel. I will really recommand to find another place to stay, which is hiring real people, and not use a wrobbly technology. Which is in my opinion really much more "eco" and "Smart". Because they are really unprofessional.

5 Valerja Volkova - 2 years ago

Amazing. Great for short or longer stays. The stuff was very helpful and the place was clean, comfy and super modern. Definitely would recommend!

5 Nina Machálková - 3 years ago

Everything new and nice.