1 Lily Extra - 7 months ago
We made a reservation for 20:00pm. There was only two workers in the whole restaurant.Our drink and food order was taken after 21:30 the gentleman who I am not sure what to call, was the waiter,cashier,Barman,Host,steward and food runner. We thought of leaving but again most kitchen close at 22:00.
Food came in after 22:00 and by this time the appetite was gone. What is worse than waiting for that long then the food comes cold! My food expectation was very high that I even thought it was worth the wait. To me the goat dish tasted so Basic, there was no wow factor. I could basically boil the meat at home and throw in tomato and onions. Asking for take away took another long time. We left the restaurant at around 23:00.
.
The only thing that felt different was the spicy chilly.
It’s normal that a restaurant can be understaffed but please:-
-Take a number of Guests that you can manage because it should be about quality and not quantity
-inform your Guest that service will be slow so it’s expected
-As much as Multitasking is tough try take drink oders first, thus I get to be entertained by my drink and you get to do an upsell for another 2/3 drinks.
Am I going back to Makula? NO!
A first impression is a lasting impression.