1
Sam Castle -
3 years ago
Okay room but incompetent management ruined the experience. The bathroom smelled like urine and had some mold in the shower, but it was okay after we sprayed it down with the shower nozzle. As for the experience, we booked a room for 2 nights but unfortunately had trouble with arrival due to a medical condition and hospitalization. The purchase was non-refundable, which is understandable because it was last-minute and the manager told us they were not busy and unable to fill our room. The manager offered to change our reservation to another time because they weren't too busy, but she became irate and hostile. We decided to move the reservation to 2 nights later in the week even though we felt rather uncomfortable after the hostile phone conversation. When we arrived, we were told we would have to pay about 15 euros extra because the nights we had changed to were slightly more expensive than our original booking. That seemed fine, so we stayed in the hotel. The next day, as we were returning for our second night at 4pm, the manager on duty told us we would have to pay 68 euros, which is the full price of the room for the second night. Literally every time we talked to the staff, we received completely different information. Every time we walked in the door felt like a battle to keep our room in the hotel without being squeezed of every additional penny. On top, the staff attitudes were rather abrasive. We collected our belongings and left rather than staying our second night.