2 K W - 4 months ago
You're paying for the location with this hotel. Situated in the Gartnerplatz, it's a nice area filled with restaurants and bars. Sadly the Hotel Olympic doesn't live up to the expense. With breakfast included in the room fare, I expected a decent variety of food like a choice of eggs, different types of bread and even a few German Sausages for those who wanted something more hearty. Sadly the selection consisted of little more than croissants that tasted as if they were just out of a packet, a few kinds of cereal that weren't delicious, fruit, toasted brown bread and a hard-boiled egg. Those looking for something a little substantial for breakfast should look elsewhere.
As for the room? It was okay, a basic enough amenity—the leaking of water from the shower onto the bathroom floor aside and the slightly hard mattress on the bed were issues. There was a large smart TV in the room, but I would have preferred a more comfortable bed.
Lastly, my central reservation (pun intended) was with one staff member. You have to tap your key against a reader and twist the door handle to get in to enter the hotel. Sounds simple right? When you have a few Dunkels, and you're a bit of a lightweight when it comes to alcohol, you're not exactly thinking cohesively. The woman working at the front desk got upset when I struggled to do this task and raised her voice. As someone who works in a customer service role myself, empathy helps here, especially when the customer is clearly tired or not thinking straight. The fact that I was getting told off condescendingly for not being able to open the door properly is pretty dire customer service. When you're paying 500 euros for four nights, you expect service with a smile which this woman most definitely did not have. The next day a soberer me tried to open the door with the key and still had the same issue, so maybe the door system is at fault.
Overall, the interesting art choices were the only things I appreciated about the hotel, and I'll give it an extra star just for that. It isn't every day you see a naked woman statue in a hotel lobby.
