3
Hilma R. -
a month ago
We stayed in the hotel for 7 days, and the bathroom did not get properly cleaned on any of the days. Hairs, nail clippings and dirt stayed on the floor for the whole week and the toilet, shower, the shower's 'aircon' and the mirror were very dirty.
Regarding cleaning overall, not even the bare minimum was done: dirty bedsheets prior to our visit were not changed. The sheets were changed two times during the whole week. The bed was made everyday with the dirty sheets.
The worst thing about the cleaning was the cockroach in the bathroom. We noticed it around day 3, and it proceeded to pop up every now and then for the remaining week. The bug was in the bathroom for multiple days.
The staff at the reception wasn't rude, but they definitely did not seem professional or eager to help. I do understand that their job is very stressful and they have a lot on their plates, however basic kindness and hospitality is very much appreciated. Occasionally the staff was fun, when we ordered food and came down to pick it up, they wished us bon appetit!
The minimarket and coffee station was good, especially the self-service payment machine. The minimarket had water, different beverages and chips etc. The hallways were okay in cleanliness, however on one of the days the staircase smelled like rotten fruit.
As many of the other reviews have said, the rooms get extremely hot even with the fan and window open. Yes, the hotel has never said to have airconditioning, but it could be beneficial to 1. mention not having it on booking sites or 2. having it, since this summer and upcoming ones will be very hot.
Overall, the hotel was an okay experience. It was sleepable, the beds were comfortable and there was an okay amount of space for luggage etc. Ostbanhof and Hauptbahnhof were easy to get to, the ride with bus 55 to Ostbahnhof took about 10min and with the Ubahn to Hauptbahnhof maybe around 5-10min. If the cleaning aspect got better, I would maybe consider booking this hotel again. With these conditions, I wouldn't come back.