3
Michael Mallon -
2 weeks ago
My spouse and I stayed here to celebrate a special occasion. It has its ups and downs. The decor is sleek and modern. Breakfast is very nice and the views are great as others have pointed out. But service was very inconsistent. We experienced a number of communication problems (I found out about some hotel amenities via reviews rather than hotel staff) and some emails went unanswered. Also, be aware that major events take place on the square -- and they can get loud -- so if your room faces the Rathaus, there's no escaping the noise since the common area also faces it. We learned this the hard way.
A relatively small issue, but the hotel has no lobby whatsoever and occupies a building with several other businesses. It would have been nice to know that in advance for logistical reasons.
We are surprised by the 5-star reviews here. Perhaps this hotel has undergone management changes over the course of the pandemic. Whatever the case, we felt these accommodations were overpriced, and wish we had stayed elsewhere.