Garnelio

5 Srdjan Burtic - 11 months ago

Great professionals. Always ready to help and advise.The package arrived perfectly safe. Snails are beautiful and healthy, which is the most important thing. If I could, I would give them 10 stars. Hats off. This is an example of how to do business! Thanks folks, you just made my day.

1 Umair Ahmad - a year ago

Bad customer service and packaging . Hard to talk with these guys with their one line messages and looking only under their nose. Have ordered from them several times and every time some dead shrimps or some thing. They ship in single bag which is not proper for shipping. Last time a bag was burst and all shrimps in it was dead and in other there was not enough water and some dead too .

Don't buy from them, especially on amazon.

1 Bogdan-Paul Checheriță - 6 months ago

Really poor customer support and services.

I bought 2 crayfish with 1 day express shipping. Because they had a bug on their servers, it was replaced with DHL standard. It arrived in 3 days, one cray dead (1800 km on road with negative degrees outside, instead of airplane). They only offered me a 60 euros voucher, while the dead cray + express shipping is 92 euros. So I had to pay another 32 euros from my pocket to order a new cray! Why should I suffer a loss because they were incapable of offering what I paid for? I just accepted because I waited a long time to get these crayfish and I was inpatient to get it. But I was ready to complain to the EU customer protection.

It's been 3 days already and they still haven't sent it. Besides that, it takes at minimum half a day to get any reply from them. That goes for Whatsapp, for Facebook or email it's even longer.

1 Dario Marziali - 8 months ago

AVOID THIS SHOP! I ordered 12 Neocaridina but I received just 11. My order was too late shipped (it took 8 days to arrive in Switzerland) and animals were alive but very stressed. Customer care was of no help at all and not very polite. I'll never buy anything again!

5 Je Roh (Xenso) - a year ago

Very satisfied. My fishes and shrimps arrived well and strong

5 Alex S - 3 years ago

I am very satisfied with my first purchase from Garnelio.de. I found their website easy to navigate. The prices were fair. My order was dispatched quickly and arrived the next day. My plant, shrimp, and snail were all healthy and carefully packed.

The only suggestion for improvement I can make is to make product descriptions online a little more detailed. I purchased a decoration for my aquarium, but the size was not specified in the description. I was a bit surprised to see how small it was, when it arrived. Overall, this is not a significant complaint .

1 anne duk hee jordan - 2 years ago

I ordered now the second time because of a voucher.
First time all the shrimps passed away, fair enough they gave me a voucher of 10 euros. After that I thought it would be a good idea to order some more stuff. The order went out 11.5.2020 I am still waiting for my package. No help from their side. Very disappointed.