SIXT Autovermietung Karlsruhe Rüppurr

5 Joris Kaloustian - 6 months ago

Everything was quite satisfactory.
The premises are truly clean, welcoming and the receptionist is very helpful and friendly.
And I don't need to mention that they always provide some high-class cars, such as BMW and Mercedes.

1 Weng Ming-cong - 6 months ago

TWO really bad experiences on me:
1. Recently, I returned the car even before schedule (Sunday evening). But their employee sent the return confirmation on next day and charged "Late-Return" on my bill.
2. Just couples weeks ago, I was on my schedule to pick the car. But they asked me come by next hour, because they have problem on their dispatching.

1 Neptali Cisneros - a year ago

This is one of the worst experiences I've had from SIXT. I was charged for a premium car and received a non premium car with 0% battery charge. They told me they would call me within a week to replace the car and still... No call almost two weeks later. I attempted to contact someone for a whole week with no answer and finally I was connected to customer support to adjust my contract and the lady was aggressive and extremely unhelpful. This will be the last time I use SIXT service. Way overpriced, false advertising and horrible customer service. - To the owner: No I did not get a Audi A6 I reserved an Audi A3 hybrid from your branch and you charged me premium cost then You gave me a Seat Leon and it was not near the same level, high quality or driving experience as an Audi. I ended up going to an airport to get the car I wanted after my subscription ended. My problem is not with the car anymore... It's your costumer service experience and lack of flexibility and care to give a customer satisfaction guarantee. As a privately held business I would expect a higher standard than an airport.. the airport experience was much more helpful and clear 100%. And to top off my review... The day I returned the Seat, I mentioned that I wanted to extend my subscription two more weeks and you clearly ignored my comment, gave me your co-workers business card to call them and deal with them instead of you helping me that moment In person. Clearly miscommunicated, misunderstood and unaware of the customer needs. Don't get me wrong... I like SIXT... But just not your location ;). Prost!

1 Neti Shah - a year ago

Careful while booking from here. 2 of my friends helped me with my move last week and we rented vans from Sixt on 2 separate days within one week. Both times, they overcharged us extra hours - we got charged for the whole day, in spite of returning the vans before time.
If the company has a problem with a faulty time reader, it's the customers fault. Please be careful while renting here.
Still awaiting a resolution on these issues.

5 Claudio Cahard - a year ago

I rent a BMW Z4 a really nice car, everything were nice, my advisor was present and pleasant.

Thanks.

5 Charis Papageorgiou - 2 years ago

Always the best !!!!!

1 Kanar Amin - 3 months ago

(Translated by Google) After renting a small Sprinter for the move worked quickly and well, things quickly backfired. After I was advised on a flat rate for 24 hours, supposedly for a price from today to 2 p.m. tomorrow. Was told the next day I should have handed it in the same day. There was clear talk of "the next day at 2 p.m. because it makes no difference in price". Here there is also the fact that the key collection takes place very cheekily in front of the door with a cigarette in hand...not bad either. It was claimed I was called and emails were written to me that I should have handed in the van earlier?! Which was not the case either, I could not find an email or any other phone call via my cell phone. In addition to all this, of course, double the rental price will be debited on top of that. Just problems for the second time. Only negative experience. Really very dissatisfied.

(Original)
Nach dem es schnell und gut geklappt hatte sich einen kleinen Sprinter für den Umzug zu mieten, ging es auch wieder ganz schnell nach hinten los. Nachdem ich beraten wurde zu einem Pauschaltarif für 24 h angeblich für einen Preis von heute bis morgen 14 Uhr. Wurde am nächsten Tag behauptet ich hätte es doch am selben Tag abgeben sollen. Dabei war ganz klar die Rede von ,,am nächsten Tag 14 Uhr da es preislich keinen Unterschied macht“ hier kommt noch dazu, dass noch ganz frech die Schlüsselabnahme vor der Tür statt findet mit Zigarette in der Hand…auch nicht schlecht. Es wurde behauptet ich wurde angerufen und mir wurden E-Mails geschrieben das ich doch den Transporter hätte früher abgeben sollen ?! Was auch nicht der Fall war ich konnte weder eine email oder sonst noch ein Telefonat feststellen über mein Handy. Zu dem ganzen werden zusätzlich natürlich nochmals oben drauf das doppelte an Mietpreis abgebucht. Einfach nur zum zweiten Mal schon nur Probleme. Nur negative Erfahrung. Wirklich sehr unzufrieden.