SPORTOPAEDIE Heidelberg for Orthopedics and Sports Medicine

5 JN P - a year ago

From excruciating pain in my ankle to no pain at all!

I am so glad I chose this clinic. I had a great experience with the Sportopädie. Dr. Schwarzer is a wonderful surgeon, very knowledgeable, sensitive, informative and the staff were always very helpful and kind.

Wonderful experience from start to finish, I HIGHLY recommend!

3 Tella Mae - 2 years ago

Id like to start off saying my initial appointment was absolutely great, Dr.Anja Heeman was informational and very competent in explaining to me in English. My surgery was scheduled within 3 weeks of my initial diagnosis.

My surgery experience was also fantastic. I felt very well taken care of and having known how lucky I was for the care I was recieving, I would have stayed the second night versus opting to go home.

I must add my post operation journey was a situation new to us all, I was unable to recieve physiotherapy until going into the end of the 3rd week post-OP due to the Pandemic. This has ultimately resulted in a much slower recovery. (Nobodys fault)

BUT - my follow up appointment was conducted by Dr.Maibaum, he was a stern man who didnt seem to have any time or patience for me. He was quite rough on my knee, only checking to see how straight I could make the knee. (Had not trained this movement at all with Physiotherapy as of yet) and very strictly told me I wasnt doing good enough in my recovery, he than proceeded to prescribe for me steroids and promptly told me not to read the insert with the prescription because I'd worry myself and to simply take them as he has prescribed.

Of course, than the first thing I did was research the prescription. As I am in NO WAY a professional and RESPECT this doctors time he gave me (although very little) I took the prescription and problem directly to my physiotherapist. In her experience she has never seen this approach and her opinion was to seek for second review. I met with both my hause praxis and frauen praxis concerned about taking a round of steroids to which both said to avoid at all costs but than advised me to speak with another Orthopädie so they can give advice from direct experience working with knee recovery. Not one, but two Orthopädics have told me STAY AWAY FROM THE STEROIDS.

Within 4 days of my visit with Dr.Maibaum, I worked on the full leg extention that I was unable to perform for him u0026 I could fully achieve it. I reached out to the clinic asking for a new appoinent before taking his prescription and I was spoken to very rudely by the staff. Stating hes a professional, I am not, and there is no time for me as it is not important enough, and to take the prescription.

I since have had an appointment with my original surgeon, Dr.Heeman, who I felt much more welcomed and cared for by. At this time I was experiencing complications. She seemed unimpressed I did not follow Dr. Maibaums advice with the steroids and asked directly to contact my Haus/Frau praxis - and since than, I never heard back from her.

Due mainly to my visit with Maibaum and this mishap with steroids being pressured on me, Ive began recieving care elsewhere. Incorporaring chiropactic care to my recovery has helped eliminate the complications I was experiencing within 2 treatments. The quick fix was steroids, but likely not a long term fix. And most likely to introduce further problems. The proper fix has been time, and doctors who have it to give.

No disrespect to these Doctors because I am very thankful for my operation and the time I have been given, but perhaps its passed the tipping point in this clinic and more Praxis are required or the scale of patients to be scaled back OR I was around at just the wrong timing with this Pandemic!!!! However the rude treatment and the pressuring of steroids in my recovery pushed me to another practise.

2 Andreas - a month ago

(Translated by Google) Unfortunately, I can't say anything about the treatment because I didn't get an appointment at all. They only seem to accept private patients, which I think is a shame.
Since I've been suffering from knee pain for a long time, I turned to the practice on a recommendation. Online appointment request... I got a polite rejection with the statement that due to a shortage of skilled workers only athletes are treated. All I can say is poor Germany.

(Original)
Zur Behandlung kann ich leider nichts sagen, da ich erst gar keinen Termin bekommen habe. Die scheinen nur noch Privatpatienten anzunehmen was ich sehr schade finde.
Da ich schon länger an Knieschmerzen leide, habe ich mich auf eine Empfehlung hin, an die Praxis gewandt. Online Terminanfrage... Höflich bekam ich darauf hin eine Absage mit der Aussage, dass aufgrund eines Fachkräftemangels nur noch Sportler behandelt werden. Armes Deutschland kann ich dazu nur noch sagen.

1 Conny Gawlik - a month ago

(Translated by Google) I can only agree with some of the previous speakers...
If you want to make an appointment online, you will be advised to contact us by phone if it is urgent.
If you do that, you'll just be brushed off anyway with 'you've already sent us everything online, now you just have to wait until we get in touch with you'
No thanks, I don't want to have an operation here anymore.
Was a patient here of Dr. Huber, that's the only reason I wanted to come to this practice. But not under such circumstances.
Thanks, I'll look elsewhere. I don't want to put my trust in such a practice and such behavior.

(Original)
Kann mich einigen Vorrednern nur anschließen...
Will man einen Onlinetermin vereinbaren, wird man noch darauf hingewiesen, sich telefonisch in Verbindung zu setzen, wenn es dringend ist.
Tut man das, wird man ohnehin nur abgewimmelt mit 'sie haben uns doch schon online alles eingeschickt, Jetzt müssen sie einfach mal warten, bis man sich mit Ihnen in Verbindung setzt'
Nein danke, hier möchte ich mich gar nicht mehr operieren lassen.
War hier früher Patientin von Dr. Huber, nur deshalb wollte ich dennoch in diese Praxis. Aber nicht unter solchen Umständen.
Vielen Dank, ich schaue mich anderweitig um. In so eine Praxis und solches Gebaren möchte ich mein Vertrauen nicht setzen.

1 Christina Blume - a month ago

(Translated by Google) I accompanied my (Italian) girlfriend, who speaks fluent English and very good German, to an X-ray after a foot injury. However, due to the current Corona regulations, accompanying persons were not permitted, which is why I had to wait outside. The doctor then accused my girlfriend of not speaking enough German and should have brought a translator. When she pointed out that I was sitting outside and could come in, she was only told that it was too late for that now. Throughout the conversation, she was treated in a top-down manner and told that she was wasting the doctor's and staff's time, which was scarce at the moment anyway. I can't make any statements about the professional competence. Overall, absolutely unacceptable behavior.

(Original)
Ich habe meine (italienische) Freundin, welche fließend Englisch und sehr gutes Deutsch spricht, nach einer Fußverletzung zum Röntgen begleitet. Aufgrund der aktuellen Corona-Regelungen waren Begleitpersonen allerdings nicht zugelassen, weswegen ich draußen warten musste. Vom Arzt wurde meiner Freundin dann vorgeworfen, sie spreche nicht ausreichend Deutsch und hätte einen Übersetzer mitbringen sollen. Auf den Hinweis von ihr, ich säße draußen und könnte herein kommen, wurde ihr nur gesagt, dazu sei es nun zu spät. Während des gesamten Gesprächs wurde sie von oben herab behandelt und ihr wurde vermittelt, dass sie die Zeit des Arztes und des Personals verschwende, welches momentan sowieso zu knapp wäre. Über die fachliche Kompetenz kann ich keine Aussage treffen. Insgesamt absolut inakzeptabler Umgang.

1 Dansen - a week ago

(Translated by Google) In 2019 I had a shoulder surgery there and from the first appointment to the diagnosis and finally the surgery I was actually enthusiastic about the practice and the staff. I too was and am a panel patient.
Today then the most blatant experience in a two-class society that I have ever experienced.
After I presented months ago because of an ankle injury and did the MRI that was instructed, I'm waiting in vain for an appointment to discuss my findings. An affair of 20 minutes maximum. However, I was not answered to multiple online appointment requests. (Findings already uploaded and sent several times months ago) I was still able to get an appointment today. If you want to make an appointment during the doctor's office hours, the phone call is automatically ended. When dialing for private patients, you will be put through. The reason given was "high telephone traffic" and "technical problems" (obviously!). The lady on the phone was friendly but tried everything to explain to me why I, as a regular patient and as a patient who had already presented, could not get an appointment. It was also not possible to estimate the time.
There is now a massive distinction here and, in my opinion, people who are not privately insured are also discriminated against.

(Original)
2019 habe ich dort eine Schulter OP machen lassen und vom Ersttermin über Diagnose und letztendlich OP war ich eigentlich begeistert von der Praxis und dem Personal. Auch ich war und bin Kassenpatient.
Heute dann die krasseste Erfahrung an zwei Klassen Gesellschaft, die ich je erlebt habe.
Nachdem ich bereits vor Monaten vorstellig war wegen einer Sprunggelenksverletzung und das angewiesene MRT gemacht habe, warte ich vergebens auf einen Termin zur Durchsprache meines Befundes. Eine Affäre von maximal 20 Minuten. Allerdings wurde mir weder auf mehrmalige Online Terminvereinbarungsanfrage nicht geantwortet. (Befund vor Monaten bereits mehrfach hochgeladen und mitgesendet) noch konnte ich heute einen Termin bekommen. Wenn man einem Termin in der kassenärztlichen Sprechstunde vereinbaren möchte, wird das Telefonat automatisch beendet. Bei der Durchwahl für Privatpatienten wird man durchgestellt. Als Grund wurde "hohes Telefonaufkommen" und "dadurch technische Probleme" angegeben (klar!). Die Dame am Telefon war freundlich aber hat alles versucht mir zu erklären warum ich als Stammpatient und als Patient der bereits vorstellig war keinen Termin bekommen kann. Eine zeitliche Einschätzung war auch nicht möglich.
Hier wird massiv mittlerweile unterschieden und meiner Meinung nach Nicht privat Versicherte auch diskriminiert.

1 Micha M. - 2 months ago

(Translated by Google) My girlfriend recently underwent sports opaedics for her knee problems. During their conversation, the treating specialist was extremely arrogant, didn't say anything and gave her the impression that he had more important things to do than deal with her "little thing". Fortunately, my girlfriend does not have a serious knee injury, but "only" a misalignment of the knee, which also leads to pain and therefore requires treatment. After the MRI, which took place on another day, she was told that the responsible doctor would be in touch within a week. This week turned into 7 (!) weeks in which she called the practice several times and asked for an interview. The call back was made once, but was unfortunately missed (although she kept an eye on her cell phone for weeks), so she ended up making an appointment to discuss the MRI results. All in all, it was a very lengthy treatment that involved a lot of effort and annoyance. In practice, she did not feel valued as a patient at all. We can't say anything about the competence of the doctors because, as I said, only talks and the MRI took place. The only positive thing to mention is that she hardly had to wait the two times she was in the practice. We would definitely look for another practice in the future!

(Original)
Meine Freundin war vor kurzem wegen ihres Knieleidens in Behandlung der Sportopaedie. Während ihres Gesprächs zeigte sich der behandelnde Facharzt äußerst arrogant, ließ nicht aussprechen und vermittelte ihr den Eindruck, Wichtigeres zu tun zu haben, als sich mit ihrer „Kleinigkeit“ zu befassen. Glücklicherweise hat meine Freundin keine schwere Knieverletzung, sondern „nur“ eine Fehlstellung am Knie, die aber ebenso zu Schmerzen führt und daher einer Behandlung bedarf. Nach dem an einem anderen Tag stattfindenden MRT wurde ihr mitgeteilt, der zuständige Arzt würde sich innerhalb von einer Woche bei ihr melden. Aus dieser Woche wurden 7 (!) Wochen, in denen sie mehrfach in der Praxis anrief und um das Gespräch bat. Der Rückruf erfolgte daraufhin einmal, wurde aber leider verpasst (obwohl sie ihr Handy extra über Wochen immer im Auge behalten hatte), sodass sie schlussendlich lieber noch einen Termin ausmachte, um das MRT-Ergebnis zu besprechen. Alles in allem handelte es sich also um eine sehr langwierige und mit viel Aufwand und Ärger verbundene Behandlung. In der Praxis hat sie sich darüber hinaus keineswegs als Patientin wertgeschätzt gefühlt. Über die Kompetenz der Ärzte können wir nichts sagen, da ja, wie gesagt, nur Gespräche und das MRT stattfanden. Es lässt sich lediglich positiv erwähnen, dass sie die zwei Male, zu denen sie in der Praxis war, kaum warten musste. Wir würden uns in Zukunft aber auf jeden Fall eine andere Praxis suchen!