Hotel Europäischer Hof Heidelberg

5 Nadia Sykes - 4 months ago

The customer service is really lovely. While the hotel itself is nice, it could be renovated in some areas. On the other hand, the staff’s friendliness made our stay extremely enjoyable. I highly recommend it. We brought our dog and the staff acted so welcoming and loving with her. At dinner, we were accommodated even though they didn’t have space at our preferred spot. Their cocktails were also very good and I could see their bar gaining in popularity if they added some music to the setting. Either way, you won’t find better staff - even in much fancier hotels - than in this one. Well done!

5 Vesela Asparuhova - 3 months ago

I stayed in the hotel with my hubby and little baby for a few days while visiting Heidelberg and we were truly delighted with the experience we had. Yes, it is a whole amazing experience to be a guest in the Europäischer Hof. Excellent service, attentive and caring stuff who made us feel completely relaxed. The room was bright, stylish and comfortable for a stay with a baby. We didn’t miss anything. We much enjoyed to hear the sound of the fountains at 9 o’clock in the morning. That had a very calming effect.
Breakfast is fantastic, so is the menu for lunch and dinner.
The splendid facilities, the glorious building, the delicious dishes and mostly the brilliant service made our stay a fantastic memory. Should we be returning to the city, we wouldn’t choose any other place. Thank you so much!

5 George Underhill - 3 days ago

I was looking for a hotel in Heidelberg and couldn't have been happier with my choice. The rate was competitive for a city hotel. The bellman was very helpful getting our bags to our room and parking our rental car. He even plugged it in and charged it! The reception staff was friendly and let us know we had been upgraded to a junior suite. The room was bigger than any city hotel I've been in. We planned on touring Heidelberg after checking out so we asked the staff if that was ok since our car was ready to go at the front door. They said "No problem. We'll load your bags. Come back when you're ready.". Service was A+. Room was great. Highly recommend Hotel Europäischer Hof Heidelberg.

5 Ro Phillips - a month ago

This hotel was absolutely stunning ! The art and decor was museum like , every corner I turned I stopped to admire paintings and furniture pieces . Everything is in immaculate condition . The spa was beautiful , relaxing and clean . We went down one day and found the door locked but luckily we ran into whom I believe to be the manager and she promptly unlocked the door for us so we could enjoy the pool with our daughter . We were so grateful . Every room is different and the room we had was amazing right down to the door knobs . The cot that was brought in for a daughter was the best cot we have ever had in a hotel . The restaurant was pricey but the meal and service was well worth the expense . As we travel through Europe nothing has compared ..unfortunately haha . Heidelberg is a beautiful place and this hotel truly fit the mark .

5 Lynne Hughes - 3 weeks ago

I have spent the past 4 nights here as I am in the midst of relocating to Heidelberg and could not wait until check out tomorrow to sing its praises.

From the moment I arrived (early), I was accommodated. I watched the owner, who is always around, deal with a challenging situation with grace.

I had two rather odd requests -- I needed a voicemail in German translated for me, and I ran out of dog poop bags and needed more, both requests were met with the staff exceeding customer service expectations.

In addition, the masseuse was fantastic and very sweet.

When my relatives come to visit me, this is where I will recommend they stay.

5 Sara Riva - 4 months ago

During our recent trip through Germany last month this entire hotel and dining experience was a highlight for us and we will be back! This 5-star experience began with their comprehensive website which was truly representative and did not disappoint.
We received a warm greeting and helpful information upon check in and were very pleased with the attention to detail in our lovely room. The property and the spa provided a relaxing and luxurious environment.
The owner, Caroline von Kretchmann, stopped by and chatted with us during our meal and it is evident by their hands on approach they truly do care to have their guests have this 5-star experience.

5 Phillip Sharp - 3 months ago

Last night after a very stressful day, then driving down from Cologne, I came to the hotel for a 2 night stay.
On arrival, the front desk were extremely helpful. They checked me in, made a phone call to my friends, as my Australian phone was not working and my friends were, by this time, anxious as to my whereabouts. They organised to garage the car, carried up the bags up to the room, then organised a taxi to take me to my friends place in Heidelberg.
I have stayed in many hotels around the world, but I have to say the friendliness, professionalism and efficiency of the staff was outstanding. Nothing was any trouble.
Truly an exemplary, first class experience.

I was so impressed that I am now staying another 2 nights.

In a world full of challenges, fatigue, stress and pressure, it is wonderful to find a hotel that is the very definition of fine service and friendly professionalism. In short Outstanding.