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Philippe Genion -
4 months ago
It’s a beautiful property but quickly turning bad.
And I know what I’m talking about. I have organised interNational conventions in 5-stars properties all over the world for 21 years and have been a travel guide inspector for a decade.
So the hotel is a great building, good parking, nice front desk etc. Beautiful.
But they try to save money by turning one lift off out of three. This has consequences : waiting time of 10, 20, 25 hours for a lift on peak hours. It took us 30 minutes to get to breakfast.
Another saving point : the air conditioning is off too. We contacted the front desk to complain as the room was very very warm (and the windows fond open except a little flap) and they made a strange excuse that they « controlled climate » room to room and came and brought us a…. Fan ! ????????u200d♂️
Also their restraurant, which was so nice, is now…. Closed !!! Food only at the the bar or room service.
Breakfast is very nice (30€ but worth it) and they say you can also have it in the room. But no, it’s then « à la carte » and when you add coffee, bread, cheese and eggs, it’s like 60€ per person !!! I wouldn’t mind paying 5€ or 8€ extra but not TWICE the price from the buffet breakfast ! C’mon !
Then this evening, after returning from a wonderful 2* Michelin meal in the city, we came bawl to the hotel and wanted to have a few last cocktails at the bar.
My handicap of the hips and knees makes it difficult for me to walk, but extremely painful to stand waiting.
When arriving at the bar there was a huge group of people waiting in front of the lifts, blocking the corridor to the bar reception.
As we saw ten empty tables on the left, we entered the bar and I sent my friend to ask the bar reception if it was ok we’d sit there. I waited sitting at Ont of the tables.
While my friend was waiting the crowd to disappear on the lifts, other people came in the same way and sat at different available tables.
A waiter came to me and I ordered two cocktails. Then another person came, apparently the bar « réceptionnist » who didn’t say good evening or anything and just shouted to me « do you have a reservation ». I replied « no I’m sorry but I am handicapped and I could not wait that long in the line ». Then he said « you have to go, this table is reserved for 6 » and he went away.
Nothing of those tables mentionned « reserved ». They were just empty tables.
Nothing was said to the other 6 people who sat at the surrounding tables. Only to us.
He DID NOT apologize
He DID NOT offer us another place to sit.
He DID NOT take my handicap into account.
He acted like a prick. It was horrible, sad and unacceptable.
We just went back to our room whilst all the people who sat at the other tables got served.
It’s very bad behaviour from service in a 5 stars hotel.
Of course we sat there without being placed but there are other days to treat guests. He could be understanding of my situation and offered an alternative solution.
Too bad.
