Möbel Höffner Hamburg-Eidelstedt

1 Patricio Díaz - 6 months ago

We bought a kitchen for around 12k EUR with multiple visits in the center spending hours (with a baby) on planning the kitchen. Still our contact in Höffner „managed“ to order the kitchen 3 weeks later than agreed with only little and delayed response over email/phone.

Delivery date was supposed to be end of March but no news until then. After sending more than 10 emails and calling they just came (13.04) back saying that they are only able to deliver on 31.05 so with a delay of two months . I strongly recommend you to go somewhere else. Dissapointing…

1 Nikoletta Sereg - a year ago

Horrible experience... if I can I will never order or buy anything at Höffner. We bought a sofa in the store Eidelstedt in Hamburg and they said the delivery is in 8-10 weeks. Finally we got the call that they bring the sofa, great. They brought it 4 hours earlier ( I couldnt prepare the apartment ), the delivery people were super rude and went to the bathroom without asking to wash their hands - with shoes of course.
when we packed out we saw that they delivered 2 completely different part. we could barely reach them to make a complaint and when we did, they didnt offer anything in exchange. Now they ordered it again, which takes again 8-10 weeks.
We still get some furniture next week dining table with chairs - hopefully it will arrive with legs lol

3 Kristine Kodola - 9 months ago

I was ready to buy a chear. I was standing with money... there were 2 ladys who sent me from person to other person. Service very bad. I left without my chear. Sad.

5 mengqing wu - 3 years ago

Highly recommended! It is much better organized in floors with different sections, and you have a huge variety of brands to choose! We did the kitchen with them, planning, installing plan, delivery and installation all included, and we got a nice discount because of the new year! A good price with all good brand electronic appliances included: french door fridge and a huge cooking plate on an kitchen island! They provide 0% interest rate financing aid.

4 Samaneh Javan - 2 years ago

I found it a nice collection and kind of ok guiding n consulting. I liked there the varieties of prices, brands n qualities. It is no way cheap if you have Ikea in head. The webpage is quite informative and well organized. I've not ordered anything online yet to be able to judge the service. It has a large parking place in case you go shopping with a large car.

1 Depthoflove Seaoflove - 3 years ago

Avoid this shop if you have other option.!! If you especially order anything needs to be delivered or assembled by this company, you will experience the upmost stresses you have never imagined of... Absolutely NO proper customer service or competent support at all... If you are willing to waste your money, time and energy, I highly recommend.!

Update to this horrible nightmare shop, 12. Nov. 2018

We have so many problems from our order including 1. Missing parts from Kitchen + horrible montage 2. Wrong order made by shop assistance 3. Scratches and damage to my property during the delivery 4. Inconsistency in customer service.

Been a month since the first delivery and montage, nothing really done properly. Instead, they put additional burden on me by asking the manufacturer to deliver big pieces of missing parts by DHL without telling me it would be delivered to my address...! I must say the people dealing with customer care are just simply idiots.

So, my wardrobe is still in my bedroom without any doors, my kitchen cooker fan not being able to suck air (instead it blows out the air lol) and my sofa takes up big space but i am not able to sit on it.

Thank you Höffner! for your incredible service. !!! I will update your horrible service here and will let people know that you guys are just nothing but garbage.

1 Paul Torzel - 5 years ago

Good prices, but in order to buy 3 lamps in the shop we first had to sign a document then when we were ready to pay after a long queue the cashier told us to go back to the receptionist to pay. Then the receptionst took 10 mins to process the payment. Then we went to collect the items and it took another 15 mins in the warehouse. All together 40 mins. Worst service I've seen in my whole life.