5 Lars Wendt - 2 months ago
Well booking.com let us down and the hotel did not have us in the system. The front desk manager Sofia was fantastic. She found us a room, gave us free drinks at the bar and arranged for a free taxi to the other hotel. She was very sweet and helpful. I'm so impressed with her professionalism. Although we did not stay at this hotel, it was warm, welcoming, quiet and clean. Bartender was great too. I hope to stay in Hamburg again and actually visit this beautiful city. Big thanks to Sofia. Leonardo hotels are great!