0 Vitor S. - 2 weeks ago
As clearly detailed in my Trip Advisor review, a very useful platform management refuses to acknowledge by simply not replying to reports there, the hotel should change its name to Ibis Gross Borstel and then we wouldn't feel deceived!
The fact one needs to beg call centre to be sent the evaluation form also plays against the hotel management - wasn't guests' feedback missed at all, so one knows what works and what doesn't, or doesn't management care at all??
First of all, there is no transfer to the airport, a mandatory service for any so called airport hotels. Units without one often have partnership with taxi drivers, so guests are picked up/taken FREE OF CHARGE, which is not the case of this Ibis.
Aware of the lack of personell in the gastronomy field in Germany and all over, it is absurd that a so-called "airport" hotel doesn't have a functioning restaurant 4/7 and the nearest options are Burger King and the airport itself, where one walks to in 15min and takes almost 20min with public transportation!
The level of noise is very high and surprisingly not from outdoors as expected, but from guests who don't know how to behave. Some guests walk around in the corridors in their underwear, that's the homely feeling they have in this Ibis! When informed, reception took no action whatsoever - don't they have the autonomy or the interest??
Given the constant noise, it's needless to say that my night was badly slept.
Since I left the hotel before 5am, no breakfast was possible but the hotel refused to reimburse me the 24 euros included in the fare. I even asked whether it was possible to leave the amount as credit for a future visit, which means loyalty to the brand and unit, but also that was refused.
Also, my Platinum status wasn't recognised in at any time: no special greeting or treatment, no better (quieter) room, no welcome drink, no flexibility, nothing.
All in all, the stay was a disappointing one, a completely different experience to my first time there years ago and one reason I had chosen to return. Now I have more than one for neither choosing nor recommending the hotel at all!
I would highly appreciate the reimbursement of the unused 24 euros and am willing to provide an IBAN for the immediate transference. Assuming managements cares at all and is willing to grant me a token of consideration with a generous attitude, that shall be accepted as well and would be, in my humble opinion, the least the unit can do towards a returning (Platinum) guest who had a terrible experience in less than 12 hours in the hotel!
