Fressnapf XXL Hamburg-Altona

1 Marouf Saeedi - a month ago

This was very horrible first of all I went there to get a new tortoise they told me that do you have a house for him I said yes they said how big is it I said it’s big it’s a really big tank they said no no no no you have to show me proof I didn’t have a picture of my tank I even put rocks flowers a house a plant in the tank but I showed them the same tank I bought I searched it up on Google and I showed it to them but they said you have to show me proof very rude and disrespectful and first of all it’s their job to sell to ask questions I have two turtles and one tortoise so I know how to take care of one worst place ever very disrespectful

5 Manuel Donst - 5 months ago

Staff is very Knowledgeable, Always answer all my Question's ????And there Inventory has lots to Offer +++ ????

1 Tamara Sapozhnykova - 11 months ago

Workers are extremely rude to foreigners and aren’t helpful! I wanted to buy a hamster but there weren’t any in their cages so I asked one of the workers if they have been perhaps sold out. The worker told me that they are sleeping, so I told the worker if she could lift their houses up for a few seconds so that I could pick my hamster. The worker said “We cannot bother them while they’re sleeping! Come back when they wake up”. Is this a joke???!!? The worker then asked for proof that I have a cage at home. Are these people for real? I never had any trouble purchasing a hamster before in my life and this is just unbelievable!!!! I asked if I could purchase some cages there since I have too many hamsters at home already, the worker showed me guniea pig cages and said that these are for hamsters?? The worker could tell that I was furious so she was telling me to leave the pet store???? I contacted the manager and left. Horrible workers!! ????

4 Zeinab Rahmani - 3 weeks ago

The staff are friendly and informative.

5 Julie S - a year ago

Giant mega store that fulfills all your pets needs. Staff was incredibly friendly and helpful as well.

4 Daniel Sánchez Bosch - 5 years ago

Really big place and good bus/bahn connections. There's a nice variety of food, toys and other pet stuff. You also have aquariums, fish and even terrariums! Definitely a good place to go if you own a pet.

4 Jess M - 3 years ago

This is a great option for pet supplies in Altona, with a drive in carpark! Unfortunately they are still more expensive than online buying options, but they have an excellent range of food, beds, toys and furniture for all different kinds of pets, which is great if you want to see something before you buy it. They also sell live fish, rabbits, Guinea pigs, hamsters and birds in a newly renovated area, which the animals seem to love. Also a good range of baskets and travel boxes for your bike. Service isnt too bad, but sometimes the line is long. Payback punkte can also be collected here, which is a plus.