ARCOTEL Onyx Hamburg

5 Maria Alikoski - 2 months ago

A nice hotel with good location. It was quiet (not so much on Saturday tho) even though it was on Reeperbahn. The room was comfortable and the breakfast very good. I got gluten free bread per request and there was a nice selection of vegan options too.

2 Adrian Neuhart - a month ago

The hotel itself is nice and staff is friendly. However, the breakfast is sub standard. It’s basically the same every day and little vegetarian/vegan choices - on some days only one sort of veggies. As I was staying for a week this was rather frustrating. I send an email to the hotel but got no response.

3 Declan O'Reilly - 3 months ago

While the hotel has many positives i must say for a 4 night stay at a cost of approx £700 this hotel appears to have a major systems failure when it comes to the cards for their bedrooms and accessing the hotel. When you check in you receive 2 cards for your room. I arrived with my wife on Thursday morning 2 June at 10am and between that date and leaving on Monday 6 June we had to go to reception on at least 8 occassions to get the card reprogrammed as they failed every time we returned to hotel after being out for the day.To get the card reprogrammed I had to stand behind new guests checking in or guest's checking out. Guests asking questions or getting directions and then were asked the same questions before reception would reprogramme the 2 cards.

1 Whats your name
2 Whats your room number
3 When are you checking out.

When I asked why this was a continually problem, receptions reply was "oh its a system problem".

On the final occassion the receptionist has the audacity to ask me for photographic id. I was at breaking point at this stage, that this hotel is lucky I am not taking a case against them for charging me £700 for a service they failed to provide. If I was to calculate the time I spent going up and down to 7th floor (We were in room 729) top of the hotel,
I would say, time wise I probably lost hours of my holiday.

So I say to the owner if this is a problem then you need to change your price per night or offer compensation to guests like myself whi have been inconvenienced by this "system failure"
Declan O Reilly

5 Christian Dimitrov - a week ago

Very good hotel, top location! Jelena at the bar does the best Aperol Spritz and Jack Daniel's with cola✌️????

4 Giovanni Di Gregorio - 4 days ago

Nice hotel with very good breakfast.
Room standard level, but frigobar empty .

5 Jesper Jacobi - 2 months ago

Had a great time at the Hotel and the breakfast was good I'm coming back

5 Caroline Meyer - a year ago

Very nice quiet hotel. Clean and pretty. Great air-conditioning ???? the toilet was in a one rom with no glasses or anything????. So you can't have claustrophobic. LOVED THE SHOWER????❤. Big and clean. Breakfast was OK. Parking under was also OK. It did not belong to hotel.