JW Marriott Hotel Frankfurt

1 SM - 3 months ago

I informed the hotel that my flight arrives early in the morning and requested for an early check-in, I completed 5 hours and still waiting, ???????? they mentioned if you want we can upgrade your room but you have to pay! Normally the other hotels will offer that without mentioning :)! For the money they charge will expect a nice service.

3 Karen Pendergrass - 4 months ago

Pros:
Close to everything. Shopping, eating, people-watching hot spots you name it, this is an incredible location.

The bed was fluffy and lovely, seems like hypoallergenic sheets and pillows. The curtains definitely blacked out the room.

The view from the room was gorgeous the second morning as it was sunny.
Honey from the roof was such a classy touch.

Cons:
Answering the 20 questions game when we walked the door. It seemed more accusatory than welcoming.

I had to call downstairs for help with turning out the lights. Surprise, everything is turned off inside the drawer on the left-hand side of the bed. Not intuitive, but this could be a pro for someone else for sure.

This was some executive suite that I booked as we were trying to have a fancy shaman y time, but the wooden slats on the doors of the bathroom partition were dusty, broken, and falling off. Then, our clean towels and hand cloths were removed but not replaced. I feel like housekeeping needs a gentle nudge about the slats, the super thick dust on top of the mini-fridge (get eye level, you cannot miss it) and there was a collection of dust on the painting in the room. Although I have a dust allergy, this did not bother me.

The downstairs restaurant was fully booked (but also 100% empty when we arrived) so we were told we could be served at the bar. So we went to the bar but were told we could only be served from the bar menu, which was limited and not a dinner option. Pro of this? We went to the Lebanese restaurant inside the shopping area which was phenomenal. *phenomenal* The breakfast was OK, nothing to write home about.

And although I typically feel like everything looks and tastes better with more expensive hotels, that effect did not work this time around.

I thought perhaps this was an older hotel due to the decor but was astonished to find it was built in 2009. But, given the bathroom on the second floor’s different decor style (Which is clean, fresh, and vibrant) I’m guessing you’re working on that.

All in all, the unsettling welcome we received really put a damper on our experience, causing me to be a bit more nitpicky than usual. While we may have looked like unshowered bums getting out of a cheap rental car, it’s because we had gotten off a long flight and no one is doing their hair or makeup or renting a sports car to impress some overbearing doormen who would rather we stay in the cold rain while they verify that we have a reservation for 4 nights in an executive suite)

In terms of personnel, housekeeping, desk receptionists, the man at the service it’s a 1 star (minus the gentleman that escorted my mother and I to the Lebanese restaurant, and the Greek doorman who sent us back home with bottled water for our journey).
Bed itself 5 star, view 5 star for Frankfurt.

Decor, 2-star. Breakfast 3-star. Honey 5 star.

Cleanliness differed from place to place. But, I imagine COVID could have made things a bit difficult so definitely take this review with a grain of salt if you would (except for the doormen upon arrival, that was tactless, and if I were a lesser person I’d have felt embarrassment.)

4 D L - a month ago

Short staff, the first room that we got had mold growing in the bathroom, it needed some maintenance. Reported to the front desk, the manager offered us a new room with an upgrade. The new room is great. They have taken care of us. Thank you.

5 debby sonino - 5 months ago

Great location. Very beautiful rooms and very high service The breakfast was very rich and special, also health oriented. The cocktails at the lounge were delicious.

5 Abu Nawaf - 6 days ago

Really a nice hotel, didn't feel any difference since moved under J W Marriott, staff are friendly especially Dianna in 1st floor resturant, so kind and treats all customers with a big smile.

5 Jabin Thomas - 4 weeks ago

Rooms and the view were great. The breakfast buffet as well as the included made to order items were outstanding

5 Abdullah Alrodan - 3 weeks ago

Very good Location and comfortable bed, also the reception and guest relations were great.