1 Özgün KÖKSAL - a month ago
Due to I missed my train, I arrived the hotel 4 hours later than my check in time ( 02:30 - 03:00 at night ) but the hotel was completely closed. I couldn't even get in the building. I already tried to reach to hotel via booking at my check in time but they didn't reply. I couldn't reach anybody also when I arrived. So I went to airport to wait my flight without sleeping.
Guess what, they also didn't pay my money back, because it was prepaid and they said this is their right to keep it. So, anyone who is going to stay, great hospitality is welcoming you there. Please don't do the same mistake with me, do not prepay and do not wait any understanding.
Thanks for the worst night of my holiday dear hotel owner.