ibis budget Essen Nord

5 Sheetal Hirde - 5 months ago

Ibis budget is a very nice and cozy hotel much suitable for short stays. Rooms are not very big, and fine for 1-2 people. Rooms are not small either. Breakfast is also good, however you have to be early to grab it. Otherwise, most of the good stuff is finished. Overall, its a nice hotel and provide good offerings within the small budget.

0 Andrea B. - 4 months ago

There are many things to say, the stay was at the level of the cost.
1. Carpet dirty because of mold or other dust difficult to clean, in the room and outside.
This gives the impression of not attention and a casual approach.
2. Breakfast, not enough choices as salt and sweet solutions, also in this case the approach seems casual and not professional. It is enough to focus on the best result for the money and give more options, not just bread but also brioches or something different.
3. The personnel seems good but not professional, more attention to the dialog, better English, motivation on hospitality (general motivation is good)
I think the social comments are on the same line and correct.
And I think is more a limit of Ibis than the personnel, vision and strategy seems missing

1 Fofo Dodo - 3 months ago

Worst hotel ever bad customer service not experienced wasted 1 hour and half explaining that we paid but he keeps saying no even tho we showed him the booking invoice and the bank payment he still couldn’t believe and was his fault not enough experience at the end after 1 hour and half many calls to booking.com then the issue resolved made us looks like lairs so disrespectful.
The bathroom so bad broken shower handle and so small like airplane shower and toilet won’t go Again never !

0 Iain W. - 2 weeks ago

A nice quiet hotel,good transport infrastructure,slightly far out,supermarket approximately 15-20 min walk,really enjoyed it.Just a couple of minor points.Had to wait about 20 mins to gain access to the hotel,due to lack of staff(not the receptionists fault,she was excellent under the circumstances) also no breakfast or hot drinks facilities,however one major point was the size of the toilet,very small,toilet seemed to suit a child rather than an adult,anybody of a large stature would definitely struggle.Apart from that,as I stated earlier I enjoyed the stay.

0 Shamal - 3 weeks ago

When my colleagues and I (4 people in total) arrived at the Ibis Budget Essen Nord shortly after 5 p.m. on Monday, after an 11-hour drive and a whole day of preparing the exhibition space at the fair, there was a sign on the door that the hotel was closed.
There was only a very friendly lady at the reception, who told us that the hotel was closed and that only customers with previous reservations could get the rooms, but that they could not offer us breakfast.
Given that on Thursday (that is, 5 days before) my colleagues and I received e-mails from the Accor system requesting online check-in (which, by the way, did not work - I don't know if it was because the hotel was closed or from some other reasons), I find it extremely rude that we were not informed that the hotel was closed.
Therefore, Accor - you will never see me in your hotels again!

5 Russ Lewis - 7 months ago

A hotel is as good as its staff and manager Kai is the best. Our party received a five star welcome :-)

3 Nita Walshe - 3 years ago

This is a budget hotel but it is the first time we have struck the modular bathroom set up which was not a nice experience. However, the staff were very friendly and welcoming and the breakfast was adequate. The room was clean and the bed OK although my husband did keep hitting his head on the overhead single bunk.